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Don’t fall for phony phone tech support

Don’t fall for phony phone tech support

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Here's another form of Internet fraud that combines a variety of other common scams-social engineering, fake security software, and phishing.

Cybercriminals have started calling people on the telephone, claiming to be from Microsoft, and offering to help solve their computer problems. Once cybercriminals have gained a victim's trust, they can do one or more of the following:

  • Trick people into installing malicious software on their computer.
  • Take control of a victim's computer remotely and adjust settings in order to leave the computer vulnerable.
  • Request credit card information so that cybercriminals can bill for the phony services.

Microsoft will not make unsolicited phone calls to help you with your computer. If you receive a phone call like this, hang up.

If you think you might be a victim of fraud, you can report it. For more information, see What to do if you've responded to a phishing scam.

For more information about how to recognize a phishing scam, see Avoid scams that use the Microsoft name fraudulently.

  • I like HB-C have over the last six weeks been recieving calls from Windows Service Center and a was told that a virus had been distributed through microsoft affecting all operating systems and that they needed to get details from my PC. Also my friend who lives next door also recieved same call whilst i was there last week same guy calling himself Rasheed. Contacted microsoft support reported same given this site details to report.Hope this helps others.

  • I received a phone call from someone claiming to be in tech support for Microsoft.  He said that they had received several error reports and identified that my computer had been infected by a virus and was about to crash.  He was going to help me thru it and started giving me instructions.  I insisted he give me a number that I could call to verify he was in fact with Microsoft.  Eventuall he put me on hold then came back with a phone number (718) 593-4198.  I of course did not call. He had a very heavy Indian accent, and there was alot of background noise like a call center.

  • I just received a phone call offering support for problems I did not know I was having....he told me to press the Windows key and the R key and open "eventvwr" to see all the issues he will help me fix. I told him to call back in one hour so my husband could be involved. I expect he will not call back and that it is a scam.

  • I've just had a call claiming to be from Microsoft Windows & wanting to do the same as the previous posts so I told him he was a fraud & hung up.....I did get the phone number though :- 020 8731 5642.

  • I got that "virus" warning message & forwarded it to all three "abuse" addresses, my ISP. Gmail, Hotmail, & Live. Will anything be done by Authotity such as Their Security, FBI, other Feds??


  • I just had calls from people with Indian accents claiming to help with my error reports. I was astonished at their audacity especially when she put me onto her supervisor when I asked how they got my phone number and the name of their 'research and development team'. They said they were calling from Microsoft and I should do all these lovely things to my computer. DUHHHHHH!!!!!!!!!!!!!!! but for the less technical they could be  very very convincing.

  • i have been recieving a phone call the last couple of days saying that they are from microsoft that thereb are virus coming through and for me to turn my computer on and they will fix this problem i di not respond to this but they have been ringing a few time and i have stopped answering this call as it is coming up as unavailable number.

  • recieved a call on friday saying he was from microsoft support and there isb  2 big virus going through and for me to sit by my computer and ha wil go through with me how to stop theses virus i told him to ring back at 5 and in the mean time i was told by a friend that it was a scam dead on 5 the phone rings same again an unavailable number comes up i asked his name and he said allan dawson no 02032865123 he sounded very convincing but i hung up rang again  sat but i did not answer phone

  • I also just received a call from a male with an Indian accent, calling from a withheld number. He asked whether i had a computer, and fearing it was a telemarketing call I said no. The male said that "his systems indicated that i have a Microsoft laptop" which i do and that it has been reported that there are alot of errors which would cause my computer to run slowly and chew up memory. I demanded to speak with a supervisor thinking this was a fraud and he put another male consultant on the line who ran me through the run program by looking up "inventvwr" & "INF" stating that this is the reason for my computer running slowly and this shows how many infected files there are. He then asked me to open internet explorer and when i hesitated he started to raise his voice and got very frustrated saying "it's your choice, i dont have sales targets so it doesnt benefit me whether you do this or not" I disconnected the call and im glad i did after reading the other comments!!

  • We have now had 2 telephone calls from a company called PC

    Miles. who say they are working for Microsoft.  They stated that our computer has been sending an error message to Microsoft and they are just phoning up on Microsofts  behalf to help us fix the error.When we asked  them which computer they were talking about they cannot give an answer, they just waffle on about there being a problem, and tell us to open up certain programms etc. We have checked out their website and it is genuine, but they want to charge over £100 to fix errors for a year.What we want to know is Microsoft getting error messages from us, and have you asked this company to contact us, if not I will be reporting them to Trading Standards. As this is not on.

  • Thanks, for letting us know about this.

    Microsoft (including Microsoft Windows and Microsoft Support) will not make unsolicited phone calls to fix your computer and we do not hire other companies to do this either. If you receive a call like this, hang up. For more information, see:

    How to boost malware defense and protect your PC

  • phone number that called is 858-939-1002

  • I got a phone call saying there is a virus with windows. They wanted to walk me through my computer. I hung up.  Is there a virus. I do see under computer management -warnings and errors. what do those mean exactly?

    phone number that called is 858-939-1002

    I also agree with Steve that posted here. How did these people get our information from Microsoft?

  • I am from Victoria, Australia. I have just received a call from a woman with a heavy asian accent claiming to be from Microsoft Tech Support and that my computer had virus and that they needed to check it and fix it. They got me to go into my computer which showed up errors which they needed to fix (I disconnected the internet before doing anything). I was then put on to a so called tech engineer which was a man with a heavy Indian accent who wanted me to log into the net and go to a web address so they could fix my computer. I shut him down at that point and hung up the phone. These people new my name, phone number, when I had purchased my computer, what operating system I was using and details of my computer. The man gave me a number to call him back on which was (02) 80147459 and a name which was Ron Williams. He was also quite abrupt when I wouldnt cooperate as was the woman who initially called me. I rang the number back to see if they answered and it went straight to a message bank. I am glad I got suspicious as I guess they were trying to hijack my computer.

  • I got a phone call while driving, by an indian gentelman telling me that he was from microsoft and was calling me to allert me that my personal information was being let out on the web by virisus which had infected my computer. Aftr he delivered a spheal about who he was and how hew knew he asked me to go to my computer if i could and he would show mehow it was happening. I foiled when I told him that I was driving and not at home however at that point he almost had me fooled so I asked if he could call me back in an hour when I should be home, and he said that he would.I did not get a call until the next day from the same man and now even more leary picked up where weleft off. I , however had spent hours checking my computers and plugging all unused ones out or shutting them down. I was very concerned because I do have 7 children and me and my wife connected,all having their own access at any given time through my wirless routers secured port from their own dell mini's or 3 home shared laptops and 2 desktops as well as a IMac in the kitchen. I only had one computer desktop hooked up directly to the router though and was haing problems with it for some months after up grading the CPU and memory I was a little concerned thoughbecause it sill was hooked up and connected to the router and I thought that maybe it had somehow been compromised. I also had used it as a network conection to my printer and route previously and was not sure of its access to my other wireless computer connections. I disconnected it totally and ran all scans and updates on my main laptop as well as downloading new tools from Mcaffe and microsoft security site. I did come up with a generic pup and lots of cookies which were not detected in he daily and realtime scans and was told that he pup could not be totally removed by mcaffe so i went to microsoft and downloaded some virus scanners for free and did many other scans with spybot and other free programs. I told the man that I did all this and he still insisted that I was still leaking info on the web and said that he would show me on the compoter where it was. I di go to the my computer manament event logs and clicked on flagged repeated items and tried to delete them and he said that because there was no delete option showing in the drop down or by right clicking that the virus has corrupted the computer and removed my ability to delete thease items and that the only way to get rid of the virus was to go to a web site which i did,which lets two computers hook up remotly and lets him show me how to get rid of the virus and down load th fix. I at that time after numerous requests from him to verify himself further as a micro soft tech in any way further to prove to me who he was and he could only tell me that my name and address and email were the evidence which he got off the web leeks and that proves who he was and when questioned about his phone number and caller ID being missing and some strange short numbers like overseas, he said that was because he was on a micrsoft tech line not for normal access. I did not download the free downlod which he instructed me to or open any link on the site, and he then ended or call.

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