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Don’t fall for phony phone tech support

Don’t fall for phony phone tech support

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Here's another form of Internet fraud that combines a variety of other common scams-social engineering, fake security software, and phishing.

Cybercriminals have started calling people on the telephone, claiming to be from Microsoft, and offering to help solve their computer problems. Once cybercriminals have gained a victim's trust, they can do one or more of the following:

  • Trick people into installing malicious software on their computer.
  • Take control of a victim's computer remotely and adjust settings in order to leave the computer vulnerable.
  • Request credit card information so that cybercriminals can bill for the phony services.

Microsoft will not make unsolicited phone calls to help you with your computer. If you receive a phone call like this, hang up.

If you think you might be a victim of fraud, you can report it. For more information, see What to do if you've responded to a phishing scam.

For more information about how to recognize a phishing scam, see Avoid scams that use the Microsoft name fraudulently.

Comments
  • I received a call from someone claiming to be from windows customer support. He claimed my computer was going to crash. I asked if I could call him back. He gave me a phone no:02-80052528. I don't know if this a real ph. no. or not, but if someone from windows can catch these people I hope this can help.

  • I received 3 calls from someone claiming to be from microsoft in the last week. They all had a sort of indian accent and said I had malicious software on my computer. It's beginning to scare me now because 3 times is a bit much. I don't know how they got our number since we are x directory. I don't know what to do because obviously putting the phone down isn't working, they just phone another day.

  • The phone call from Microsoft Sydney office came during the early evening and a person with an Indian accent wanted to protect my computer from a virus. He had my name and phone number correct, must be accessing this from a data base somewhere

  • i will say HANG UP! IF A WANNABE TECH CALLS

  • I received a call from someone claiming to be with Microsoft who said they knew I and Windows vista antivirus 2012 on my computer and got my name from Microsoft when I registered.

  • Have had several calls with Indian accent saying they are from Microsoft technical department. They have placed a trojan in my home PC and laptop which constantly shuts down Internet Explorer. Last goose said he was from Microsfot Vista. Told him I don't have Vista and do you think I came down in the last shower. You Loser!!! My IT wizard got the virus off but not happy with Security system which let it through in the first place.

  • I have received 2 calls during the past week from people with African accents, claiming to be members of the Technical Maintenance Department of the Windows Service Centre, and offering to remove some malicious virus that has compromised my system. I challenged their validity (which they couldn't prove) and suggested to the second one that he was committing a fraud. Both rung off.

  • In the past 2 weeks, I have received calls from somebody telling me that they have received a report from Microsoft telling me that a problem has been dectected on my computer. I asked where he was calling from & he said Mexico.  I had 4 calls last week & just had another one today. I told him that I'm tired of receiving these calls & that I didn't believe him. He then told me that was up to me. Is there no way to stop these people??  

  • Had a phone call just last night and the woman sounded as if she was calling from India.  When I refused to give her what she wanted she became quite angry and insistent, so I hung up on her.

  • I have had a phone call from a man proporting to be from Microsoft.  I did hang up as soon as I realised it was a scam.  I am now experiencing long delays in moving about on my email site, i.e. moving incoming mail to folders.  I wonder if there is a connection and can I do anything about it.  I am reluctant to send it away as I use it constantly in my business.

  • Some indian man rang me claiming to be from microsoft and I had a virus on my machine they would take me through what to do. he wanted me to run prefetch and then log into "logmein.com" - when refused he hung up the phone

  • Have had loads of calls also claiming to be Windows Tech Support, left a number this time of 08000088005.  Obviousley false call as wanted to take control of my computer to get rid of virus.

  • I just received a call from Windows Service Centre twice now - I asked for a phone number to check if this was a legitimate call. He gave me the following number 1-321-280-6757 and ask for Charlie.  I will not call but maybe your security could check this number out.

  • I have had at least one call a day on both of my phone lines from these fraudsters over the past week. They are certainly persistant!

  • I just received a phone call from a person claiming to be working for Microsoft technical help telling me i have viruses. He claimed he was from onlinerepairworld.com. He wanted me to go to a website called ammyy.com to download something i asked him why it wasn't a Microsoft site i was going to and how did i know he was working for Microsoft he kept on telling me to trust him but i said i need so sort of proof and ended up hanging up.

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