If you think your computer has been infected with a virus, spyware, or other malicious software there are a few steps you can take to help remove it:
If you’ve tried all these steps and you think you still have a virus or if you want extra help with these steps, contact Microsoft support.
If you would prefer to bring your computer to a local repair person or to have someone come to you, use the Microsoft PinPoint tool to enter your zip code and find a Microsoft partner in your area.
Visit Microsoft PinPoint.
Here's a screenshot of what your results might look like: