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Hotmail hacked? Take these steps

Hotmail hacked? Take these steps

  • Comments 30

We received this question in response to our post about Microsoft's new Internet Fraud Alert.

I am a victim of an online ID theft fraud (my Hotmail account has been hacked). What can I do? What agency can I report this crime to for further investigation?

If you believe that your Hotmail mail account has been compromised, but you still have access to your account, you should:

  • Change your password. (On the Windows Live Hotmail Web site sign-in page, clickForgot your password?)
  • Update and change the secret question and answer used to recover your password.
  • Update and change the alternative email address that you use on your account.

For more information, see Account Compromise: Unauthorized Account Access.

If you no longer have access to your account to change your password or update your account, you can get help from a support agent. You will need to supply a current email address and be able to answer questions about information that you have already provided when you signed up for your account. For more information, see Account Password Recovery.

Note: The agent will only help you if you've already tried the methods described above.

If you think that personal information from your Hotmail account has been used to commit ID theft, you can contact the following authorities:

  • Your credit card company, if you have given your credit card information. The sooner an organization knows your account may have been compromised, the easier it will be for them to help protect you.
  • The Federal Trade Commission (In the United States). Report the circumstances to the FTC: National Resource for Identity Theft.
  • The Anti-Phishing Working Group at


  • Someone or some company is sending out emails using my email address.  What should I do?

  • my emails been hacked.. its very scarey

  • Hackers email is listed when I go to the change password function.

  • I was highjacked into msn.  I want to go back to comcast as my page.

  • My hotmail account was hacked and my in box spammed.  I escalated the claim and had a link sent to my work e-mail

  • My hotmail account was hacked and my in box spammed.  I escalated the claim and had a link sent to my work e-mail while I was out sick.  I need an msn site to get my pass word reactivated


    my account was blocked from 10 days and i don't know why. how to resolve this problem? i tried the security code and the secret question but no solution.




  • I too am a victim of someone hacking into my msn and hotmail email accounts and sending emails to all of my address book.  when i tried to contact msn to change to password they are asking form my credit card number.  how do i know that this is not the hacking trying to gain access to my credit card info.  Is there any phone number I can call at msn to correct this...

  • My hotmail was blocked since March 10, 2011 and despite my repeated appeals to hotmail support I have not had any response.  Please help to recover my hotmail account

  • my hotmail account was hacked, & then it wouldnt allow me to log into my other hotmail account (i have 2 emails) what do i do???

  • some one blocked my hotmail can u help pl.

  • someone blocked my email.any help please

  • my hotmail is hacked but i dont know who did this, this is third time hacked i inform the toronto police please let me know i need help who did this

  • My hotmail password has been hacked and the hacker has been asking money to all my hotmail contacts telling them that I have been in the foreign country and have been robbed off everything. two friends 0f mine have been chested of US4800/, so one has be careful to inform your friends through public forum like the facebook. I recommend everybody to have face book accounts so that in-case your Pw is hacked you can still inform your friends and save your friends from cheatings and harrassment.

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