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Hotmail hacked? Take these steps

Hotmail hacked? Take these steps

  • Comments 30

We received this question in response to our post about Microsoft's new Internet Fraud Alert.

I am a victim of an online ID theft fraud (my Hotmail account has been hacked). What can I do? What agency can I report this crime to for further investigation?

If you believe that your Hotmail mail account has been compromised, but you still have access to your account, you should:

  • Change your password. (On the Windows Live Hotmail Web site sign-in page, clickForgot your password?)
  • Update and change the secret question and answer used to recover your password.
  • Update and change the alternative email address that you use on your account.

For more information, see Account Compromise: Unauthorized Account Access.

If you no longer have access to your account to change your password or update your account, you can get help from a support agent. You will need to supply a current email address and be able to answer questions about information that you have already provided when you signed up for your account. For more information, see Account Password Recovery.

Note: The agent will only help you if you've already tried the methods described above.

If you think that personal information from your Hotmail account has been used to commit ID theft, you can contact the following authorities:

  • Your credit card company, if you have given your credit card information. The sooner an organization knows your account may have been compromised, the easier it will be for them to help protect you.
  • The Federal Trade Commission (In the United States). Report the circumstances to the FTC: National Resource for Identity Theft.
  • The Anti-Phishing Working Group at


  • my account has been hacked and i need to report theft on it can someone please help


  • my hotmail acct is hacked and the hacker is sending emails as if from me asking for money like i am in trouble please help immediately   i have tried all the hotmail links etc

  • I think its poor service microsoft - you say its a free service so what should we expect. Well how about we all leave and then your advertisers wont give you money.

    You dont provide help with this and I have only ever seen hotmails hacked so your security has flaws that google nor yahoo seem to have.

    At least provide more help to the rightful owner of the email address and stop saying its a free account what do you expect.

  • My email has been hacked into and the hacker is asking for money this email has been sent to all my contacts and they in return have asked me what the problem was, lettig me know of what was going on.  I need to get help from MSN but of course they only want us to go online there customer service does not provide information to free msn accounts.  Is there someone i can call for help, please let me know I am desperate.

  • My hotmail account was hacked on 6th June 2011 and there is a mail saying I am in foreign country and needs money .. The mail have many my personal information, like where I am studying and my birth year. What should I do for it ?? I had changed the password, but it seems is not working well and I lost all my mails in 5 minutes.

  • Something needs to be done about the Chinese hackers. They continue to use my email address to send out spam. I was closed out of my hotmail account in May like everyone else, but was able to get it back. I continue to check where exactly this hacker is, and it always comes back as Nanyang, China with the IP address of Can't microsoft do something about this IP address. Can we block certain IP addresses?

  • pls I failed to unblock my account

    this account has been blocked for while.  I WANT IT BACK. IT IS MINE.

  • when ever i put my pw they says its blocked.but my friend and familys say i seem online to them kindly help me

  • IL havea viris the is sendingbad messsages to all my contacts . I need help now not laterbut now if you are unable to fisx this probhlem let mse know soonest

  • Ugh, mine was hacked. It send out all these messages with stuff like "h35fgyrt7" as the subject then a link in the email -which i WON'T click. Grr  ><

  • My hotmail account has been hacked and i know the email address of the hacker,

    Reckon hotmail and microsoft have serious issues. Same deal, everyone in my address book sent an email saying id been robbed abroad and that i needed 1200 pounds to get home but any amount would help. Come on microsoft, ive had me face book hacked too, get a fkn grip and catch these guys.

  • It seems the system is not taking this seriously enough,  There is no real contact number and you just keep going in circles with no response.

  • Someone hacked my hotmail id where i have to report this?

    Ashok Thomas

  • I go through your password recovery page, yet never get a new password sent to the other account.  I'm in a seemingly endless loop.  It appears that either nobody's minding the Hotmail store, or the hackers have changed the basic info on the account so that I can't get back in to boot them.  

    The account has been compromised and apparently closed to new mail for over a month now.  When I follow the link to customer service, I end up back at the dang form asking for my account details again.  it's just around and around in circles.  Help us out here!

  • i am very disappointed. have lost my inbox to a hacker and it seems no one can help me recover my important info.

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