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Report the Microsoft phone scam

Report the Microsoft phone scam

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An anonymous blog reader writes:

“Someone keeps calling me every other week claiming to be from Microsoft tech support. They even gave me a number to call back. Can't we report them?”

Yes. Learn about how to report phone fraud in the United States. Outside of the US, contact your local authorities.

Microsoft is aware of this scam and is investigating it. For more information, see Avoid tech support phone scams.

Comments
  • I RECIEVED A PHONE CALL ON JUNE14, 2011 FROM A PERSON WHO SAID THEY WERE FROM MICRO-SOFT. THEY TOLD ME MY COMPUTER WAS GOING TO CRASH, AND THAT I WAS TO GO TO THE RUN PROGRAM AND TYPE IN .. REFETCH VIRUS.

    I ASKED THEM HOW DID THEY RECEIVE MY NUMBER ALONG WITH MY NAME. THEY TOLD ME THEY DIDN'T KNOW AND THAT I WAS IN DANGER OF HAVING MY COMPUTER CRASHING.......... I BECAME LEARY OF THIS AND HUNG UP.

    CAN YOU PLEASE TELL ME IF THIS IS A PHONE SCAM OR IF IN ACTUALLITY IT WAS A VALID PHONE CALL. I HAVE NEVER RECIEVED A PHONE CALL IN THIS NATURE EVER AND AM WONDERING IF THIS ACTUALLY HAPPENS? I HAVE THE NORTON SECURTIY AND IT TELLS ME AFTER A COMPLETE SCAN THAT I AM PROTECTED. I TOLD THEM THIS AND THEY WENT AHEAD AND TOLD ME THAT EVEN THOUGH I HAVE THIS TYPE OF PROTECTION THAT SOME VIRUS'S ARE EMBEDDED OR HIDEN             YET I CHOSE TO HANGUP AND AM CONTINUING TO MONTIOR MY SYSTEM BY DOING COMPLETE SYSTEM SCANS.......... PLEASE CONTACT ME IF THIS IS A SCAM.....TY

  • I have had a phone call from a telemarketing company called

    www.eprotectionz.com

    The person was Riin Love.

    Is this a fraudulent call?

  • I was sucked in to allowing Omnitech support, who claimed to be phoning on your behalf, access to my computer to "fix" my problems.  How can I now safeguard my computer from their hacking information

  • Yup they have rung me too, I insisted they prove who they said they were and asked them to email me from Microsoft to prove it.  They said they couldn't and hung up.  Very annnoying.  Tech support said they try and connect to your PC to download software which they then charge you for.  1471 gives number witheld (of course)

  • IS THIS FOR REAL OR IS IT A FAKE

    Subject: FW: DATA UPDATE 2011 ( FINAL NOTICE )

    This is the second time I have received this email. I think is a scam or pilshing or what ever they call it. I would think Windows Live wouldn't be using a msn account and they would not call themselves (fashiongirl_mp.) What do you think, I'm not going to fill it out.

    Chris

     ChRiS

    --------------------------------------------------------------------------------

    From: fashiongirl_mp@msn.com

    Subject: DATA UPDATE 2011 ( FINAL NOTICE )

    Date: Wed, 15 Jun 2011 12:30:31 -0700

    Our email service is changing!  To ensure you continue to receive important emails regarding your Hotmail  service, you’ll need to please confirm your E-mail by filling out your Login Info below after clicking the reply button or your account will be Automatically changed and suspended within 24 hours for security reasons.

    Full Name:....................................

    User Name:....................................

    Password:........................................

    Date Of Birth:.........................................

    Country Or Territory:.............................

    No one likes getting SPAM (unsolicited email), and email filters and SPAM blockers can be working overtime to protect you.  However, aggressive SPAM filters can sometimes block legitimate emails — emails you really want.

    Subject: FW: DATA UPDATE 2011 ( FINAL NOTICE )

    This is the second time I have received this email. I think is a scam or pilshing or what ever they call it. I would think Windows Live wouldn't be using a msn account and they would not call themselves (fashiongirl_mp.) What do you think, I'm not going to fill it out.

    Chris

     ChRiS

    --------------------------------------------------------------------------------

    From: fashiongirl_mp@msn.com

    Subject: DATA UPDATE 2011 ( FINAL NOTICE )

    Date: Wed, 15 Jun 2011 12:30:31 -0700

    Our email service is changing!  To ensure you continue to receive important emails regarding your Hotmail  service, you’ll need to please confirm your E-mail by filling out your Login Info below after clicking the reply button or your account will be Automatically changed and suspended within 24 hours for security reasons.

    Full Name:....................................

    User Name:....................................

    Password:........................................

    Date Of Birth:.........................................

    Country Or Territory:.............................

    No one likes getting SPAM (unsolicited email), and email filters and SPAM blockers can be working overtime to protect you.  However, aggressive SPAM filters can sometimes block legitimate emails — emails you really want.

    Thank you for choosing Windows Live.  Your business is important to us.

    The Windows Live  Hotmail Team Member Services

    Thank you for choosing Windows Live.  Your business is important to us.

    The Windows Live  Hotmail Team Member Services

  • its a scam adam tuk money from me 429$

  • I received a phone call at 7pm from eprotectionz.com and unfortunately they caught me at a weak moment and I went along with the procedures. I was a bit uncomfortable with the whole idea but after asking a lot of questions it seemed they knew what they were talking about. I now worry this is a scam and want to know how to go about getting my money returned.I am in Western Australia.

    Thanks Shona.

  • Have you ever heard of this? on July 11th I was downloading an anti-virus program onto my computer when I got a phone call.  The person said he was calling from microsoft Windows 24/7 Assistance and that my computer was downloading a whole bunch of Malicious viruses and it was somehow showing up or interfering with their server.  The phone line was really staticy.  They called back, it was a woman this time and she gave the phone over to her supervisor.  He told me to click on Start, then run, then in the search box enter ‘inf’.  He said this stood for infections and would show me the list of infections on my computer.  I did not believe him and said no I would call him back, he gave me his number and a name that did not go with nationality.  I did call back after I checked online and found out the area code 315 was in New York.  The phone rang and rang, then the message came saying the cellular /mobile customer was not available.  Later on I got 2 more calls from these people, both calls came from different phone numbers and now the area code was 468.  The last time they called I told them there was nothing wrong with my computer and to stop calling.  They have not called back since.  What do you think they could have done to my computer?  or what do you think they were after?  Have you heard of this before?

    Thank you, Victoria

  • When the scammer called me, I knew it was all fake, so I messed with them. I challenged things they said, such as when he said someone in my family had given them my name, I said they were all dead. When he said that they were going to "fix" my Windows system, I told them I used DOS. Then I started saying things that I doubt Microsoft would leave posted here and the guy got really confused. I haven't heard from them again so I'm probably on their "do not call this guy and waste our time" list. They need calls to either succeed or to end quickly. Anything else wastes their time and money. I don't do that sort of thing with telemarketers and scammers very often, but I have to admit that once in a while, it can be satisfying to fight back like that.

  • I keep getting dozens of phone calls, from different people claiming to be Microsoft, usually from men with a distictly Indian accent, but giving an English name such as Mark or David.  This happens up to 3 times a week, I now say that I do not have a problem with my computer, and do not wish to be called again, and put the phone down.

  • I received a call from "India" today (July 13 2011)saying they were calling from Windows and my computer as well as all in Brantford are at risk of infected files...Is this true or another scam? They even gave me a # to call which I would be charged for if I call it....# is   164 7288  1790

  • I received one saying it wasMicrosoft responding to a Report I had sent in following a program crash. Led me into sytem administrator tools then logs where of course there was loads of error reports and warnings. Wondering what the next move was he tried to lead me to the "Search box" in Start and type in as he read slowly www.ammyy.com which I just wrote down and asked if that was a Microsoft site and what was there. Apparently it was a tool to fix my computer!!! I said I'd just Google it if he could hold the line but it went dead of course.

  • I had a call this afternoon,14 July, the guy said he was calling from Microsoft and was I aware my computer was at great risk, I have to have my computer on, sitting in front of it and he will guide me through sorting it out. I said I wasn't interested and hung up on him. I have had a lot of these calls in the past and have hung up on them all.

  • When I get this type of call I just keep these people on the phone as long as I can and don't alow them access to my computer this way it is costing them money and time.

  • I keep getting a call with the caller claiming to be from microsoft windows. They say that they are calling to correct a complaint that microsoft keeps getting about windows. They try to get me to connect to a program called Ammy wich gives remote connections to my computer. Have you heard of this program. The caller nsays this way they can get rid of all the warning that are in the hard drive and error messages.

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