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Avoid scam phone calls

Avoid scam phone calls

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Gabby writes:

I just wanted to let you know that I received a phone call this evening from a guy called “Daniel” from “Technical Maintenance of Microsoft Windows.” He said that Microsoft had received error messages from my computer and he asked me to turn my computer on and follow his directions to fix this. I told him that I would sort it out myself and hung up on him.

That sounds like a typical tech support phone scam that cybercriminals use to:

  • Trick you into downloading malicious software.
  • Take control of your computer remotely and adjust settings to leave your computer vulnerable.
  • Request credit card information so they can bill you for phony services.

Gabby did the right thing by hanging up on “Daniel.” For more information, see Avoid tech support phone scams.

 

Comments
  • go a call from a guy saying he is From Microsoft and that my computer is infected and he needs to fix it before it is transmitted to others via the internet. He seems to know the system well but be careful as it appears as if he wants to get control of you machine. He is very convincing but when pushed he wants to refer you to his supervisor. I asked him for a telphone number where I can call to verify that he is legit but he kept wanting me to talk to his supervisor. He wanted me to log on to a website. WWW. thewindowslivesupport.com.

    Be careful

  • I just received a call from and spent 40 minutes talking to a a guy from Technical Maintenance of Microsoft Windows.  this was the second call I received from - the previous was about three weeks ago, but I would not talk with him then.  I immediately called Microsoft and asked if the phone number was a legitimate Microsoft number and was told it was.  The guy wanted to take over my computer and stupidly I let him.  He went through a long spiel about Microsoft receiving error message and told me I needed to renew my Microsoft Software warranty.  What is that?  anyhow I asked him to return access to my computer to me but he wouldn't = he kept insisting that his supervisor wanted to talk with me and he came on the line.  I told him again I wanted access to my computer back.  Then I just shut my computer down.  When I tried to reopen, I couldn't at first and had to wait to "restart" my computer so I shut it down again.  Now I can access my computer normally, but what is Microsoft Software Warranty renewal?  I've never heard of a warranty on software much less renewing it.  They wanted to sell me this warranty and gave me a website:  pcsoftwareservices.com.  Perhaps someone can follow up on this???

  • On August 21 I also got a call from an arabic speaking man and he also said he was from Microsoft and my computer was giving out security and error messages if I didnt fix it it would crash at any moment. I hung up on him He called me back thr next day same person but this time he was more persistant..Im calling Microsoft today!!!

  • Had a similar call 23/08/12 giving phone numbers 0808 280 2518 and 0800 977 0035, address Century House 100 London Road Leicester LE2 0QN.

    Then wanted me to type something into the "Run" box - whereupon I ended the call, because this definitely "smelled"!

  • Just received a phone call from a guy named Peter that said he worked for Microsoft Windows Support. He said that they had received several error messages and he would assist me with correcting the problem before my system "crashed completely".I said I was about to go out, and asked for his number so I could call back for assistance. He was reluctant but finally gave the number(973)975-0970. Called back, no answer. Scam I think.

  • I just got the very same phone call about an hour ago. They send you to www.teamviewer.com and try to get you to download the "Remote Access" program.  I did NOT and hung up.

  • One more point about the phone call, they knew my Windows 7 license ID number.

  • I just got such a phone call from 253-248-6229 today 8/22 at 9AM telling me that same thing. They wanted me to press the windows button on my keyboard with the letter "R". Then they had me type in EVENTWR but I did not press the okay to run. They are very convincing with their urgency, and foreign accents. They had my information but that could have been found on the internet, stolen, or rented from a list company.  Thanks for having this security alert.I think it should be emailed to all your custoemrs and put out on teh news

  • I have received two such phone calls just this week.  The last guy even read my license number to me!  How would he have gotten this and can he do me any harm with it?  BTW...the software they want you to download is 'teamviewer' through which they can take complete control of your computer as it is remote access software.  You can get more info on that software by searching for it on CNET.com

  • Received a call from Martin, who suggested that I should save my computer as there were too many errors or whatever.  I asked for information from Martin: Why are you calling me?  (to save your computer)

    What is the name of your company?   (IYOGI)    

    What is your address?  (N.Y., 254 Avenue 6120 NY

    What is your telephone number (62347 0009)

    What is the area code?   (no response, even though I kept the phone line open for a while.  

  • I may have hung up once too often; I cannot access my home page, my hotmail account or my on-line banking accounts.

  • I recieved the same phone call on 8/28. I told him I was not going to go along with his scam and hung up on him.

  • Today I received a similar phone call can't remember the name, but he had an Indian accent. Told him I would call The Geek Squad to come check out my computer, said good-bye and hung up.

  • i also got called and he ask to enter WWW.AMMYY.COm to take over computer task remotely and I thought microsoft do not call It is scamm be careful

  • I have had two calls from a company in England saying they are qualified Microsoft engineers and they have been told by Microsoft to contact me to correct error messages that are being sent from my computer.

    I am not aware of this, nor have I received any notification from Microsoft about a problem.

    They want me to operate keys on my keyboard to put the problem right, but I am reluctent to do this as there is a scam here which gives access to a third party.

    They are called People Max Solutions allegedly from Wembley in North London, but the number they give is incorrect for that place.

    Can you confirm that they are who they say, and are they safe to use. It was cold calling, ie I did not contact them. They also seemed quite offended when I chose not to believe them, but in this life with so much fraud going on can you blame me.

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