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Get free or paid support for your malware problem
Is your computer running slowly? Are programs starting unexpectedly? Is the activity light on your broadband or external modem constantly lit? Does it sound like your computer's hard disk is continually working? If you answered “yes” to any of these questions, your computer might be infected...
24 Sep 2013
Help teens prepare for digital drama with new ebook
Kim Sanchez, Director of Trustworthy Computing
October is National Cyber Security Awareness Month —a great time to check in with your family about their online safety habits. Are everyone’s devices and apps up to date with the latest security? When was the last time you reviewed your children’s online profile, or helped them update...
19 Sep 2013
How do I keep my firewall on?
Using a firewall is like locking the front door to your house—it helps keep intruders (in this case, hackers and malicious software ) from getting in. Windows Firewall is included in Windows and is turned on by default. If you see a warning that your firewall is turned off, it could be because...
27 Aug 2013
Have authorities detected illegal activities on my computer?
John writes: I got an email saying that illegal materials were found on my computer and it would be locked until I paid a fine. Is this a scam? Yes, this sounds like a common blackmail scam called ransomware. Ransomware is an email, website or pop-up window that displays warnings about possible...
16 Jul 2013
Catfishing: Are you falling for it?
The news is filled with stories about people, famous and otherwise, getting caught in online dating scams. The phenomenon is so common that it now has a name: Catfishing. The term catfishing comes from the 2010 movie Catfish about a man who was lured into a relationship by a scammer who was using a fake...
20 Jun 2013
Privacy is our priority
Microsoft has long believed that you should get to decide what information you share online and what you keep private. That’s why we've made privacy settings for our products a priority. Learn how Microsoft can help you protect your online privacy . Privacy in Internet Explorer 10 Internet...
2 May 2013
Microsoft Security Intelligence Report v14: Why antivirus software matters
The latest volume of the Security Intelligence Report (SIR) highlights the importance of using antivirus software . Antivirus software helps protect your computer from malicious software (malware) and can be downloaded or installed inexpensively or at no charge. Still, according to the SIR v14 findings...
17 Apr 2013
“Cyber Crime Department” scam
We’ve received increased reports of a new phishing scam email message that uses the name and official logo of the Microsoft Digital Crimes Unit (DCU). The wording varies, but it looks like a security measure and says you need to validate your account by confirming your user name and password or...
21 Mar 2013
Filing taxes? Beware of scams
It’s tax season in the United States, which means it’s time for us to remind you about tax scams—especially email messages that appear to come from the Internal Revenue Service (IRS) or another legitimate organization. These seemingly valid offers are designed to trick you into turning...
26 Feb 2013
Help! My email’s been hacked
If you use Outlook.com or Hotmail and think your account has been hacked , you should act right away to help protect your Microsoft account . If you can still access your Microsoft account, sign in and immediately change your password. For Outlook.com, go to the Password and Security section; for...
22 Feb 2013
Clean up malware resulting from the Bamital botnet
On February 6, Microsoft announced that its Digital Crimes Unit had worked with Symantec to successfully deactivate a major botnet called Bamital . Below is an overview of Bamital and how you can remove it from your computer. Botnets are networks of compromised computers, controlled remotely by criminals...
8 Feb 2013
Watch out for fake Java updates
You may have seen reports about security alerts for Java recently. Java is a commonly used piece of software from Oracle, so there’s a good chance you have it installed on your computer. Cybercriminals often use fake virus alerts to lure you into buying fraudulent antivirus software. These alerts...
28 Jan 2013
What to do if you think you’ve fallen for a phone scam
In recent years, many of our customers have reported phony tech support phone calls from people who claim to be from Microsoft. These callers are cybercriminals who want to: Trick you into downloading malware . Take control of your computer remotely and adjust its settings to expose it to security...
11 Jan 2013
Get security updates for January
Microsoft releases security updates on the second Tuesday of every month. The bulletin announces the release of 7 security updates. Download the January security updates for Microsoft .NET Framework, Microsoft Developer Tools, Microsoft Office, Microsoft Server Software, and Microsoft Windows....
8 Jan 2013
Win cool prizes for your online safety creation
Calling all teens! Here's your chance to create something fun that can help others. Start by reading the eligibility requirements and prize information in the official rules . Then have a look at the online safety materials from Microsoft for ideas to do one of the following: Stage a skit or...
13 Dec 2012
Take care with ransomware
Have you ever received an email or seen a warning page on a website claiming that legal authorities had detected illegal activities on your computer? This scam infects your computer with a type of malicious software called “ransomware.” The aim of ransomware is to prevent you from using...
4 Dec 2012
Online fraud: Get practical advice
Need help spotting an online scam? Download our new free 12-page booklet called Online Fraud: Your Guide to Prevention, Detection, and Recovery . This guide includes: Real-world examples of false promises made in fake emails Images of scam emails to help you avoid them Tips for guarding...
22 Nov 2012
The $500 Costco card scam
Many respondents to a recent Microsoft survey expressed concern about trickier scams that are happening on social networks. The Microsoft Malware Protection Center recently blogged about one of these new scams that claims to offer a free Costco gift card to all Facebook users. But don’t click...
1 Nov 2012
Spooky antivirus software
Judy writes: My virus protection doesn't seem to want to stay on. I’ve been able to turn it back on, but when I shut down and then restart my computer later, the virus protection is off again . Is this some kind of Halloween trick? Having a virus is no treat Achieving 100 percent protection...
30 Oct 2012
Kids and technology: Is there any good news?
What if we stopped listening to the fear-based news about cyberbullying, over-sharing, and loss of privacy? What if we focused on research that doesn’t make for a scary headline on the evening news? Would it surprise you to learn that a recent study by the Family Online Safety Institute ...
25 Sep 2012
Download security update for Internet Explorer
Today Microsoft released a security update for Internet Explorer. To help protect your computer, visit Windows Update to download and install the update and ensure that you have automatic updating turned on. Note: This update replaces the Fix it that we posted earlier this week. If you install this...
21 Sep 2012
Get security updates for September
Microsoft releases security updates on the second Tuesday of every month. The bulletin announces the release of 2 security updates: 1 update for Visual Studio 1 update for System Center Get the updates . Watch a video about the updates . To get more information about security...
11 Sep 2012
Get advance notice about September security updates
Today the Microsoft Security Response Center (MSRC) posted details about the September security updates . On Tuesday, September 11 at approximately 10 AM Pacific Time Microsoft will release 2 bulletins. The MSRC also posted information about important changes to the Windows certificate requirements...
6 Sep 2012
Fraud alert: Microsoft Digital Crimes Unit scam
We’ve received reports about a new phishing scam email that tells “email users across the world” to validate their email account or it will be deleted from “the world email server.” This email is fake, but it does use the official logo of the Microsoft Digital Crimes...
24 Aug 2012
Avoid scam phone calls
Gabby writes: I just wanted to let you know that I received a phone call this evening from a guy called “Daniel” from “Technical Maintenance of Microsoft Windows.” He said that Microsoft had received error messages from my computer and he asked me to turn my computer on and...
22 Aug 2012
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