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Online safety tips for travelers
If you’re travelling this holiday season and you plan to be online, here are a few ways to protect yourself and your family: Before you go, make sure all your software (and especially your antivirus software) is up to date. Learn how to get security updates automatically . Be careful with...
19 Dec 2013
Shop for gifts online more safely
If you want to stay home and avoid the crowds this holiday season, you can do all your shopping online. But before you log on, make sure you know how to identify websites that won’t compromise your privacy. Before you enter your credit card number, check for signs that a site is safe: ...
13 Dec 2013
Avoid Affordable Care Act scams
It’s no secret that the website designed to help Americans sign up for health insurance under the new Affordable Care Act has had technical issues. We’ve heard reports that scammers are taking advantage of the technical glitches to send out fake email messages or posts on social networking...
28 Nov 2013
5 reasons NOT to share personal information on a website
Knowing when to trust a website depends in part on who publishes it, what information they want, and what you want from the site. Here are five reasons to think twice before sharing information with a website. 1. The site asks for personal information on a page whose URL does not start with HTTPS...
22 Aug 2013
Microsoft won’t ask for your credit card to unblock your email account
Tom asks: I’m getting messages from Microsoft about my email account. The messages say that my account is blocked and I can only unblock it with a credit card number. Is this legit? No, these messages sound like a phishing scam , a type of identity theft designed to steal your personal information...
1 Aug 2013
Why does my AV software keep turning off?
Bob writes: My antivirus software keeps turning off and I can’t get it back on. Here are the most common reasons you might encounter this problem: Your computer is already infected with rogue security software The warning that you’re antivirus software is turned off might be a...
25 Jul 2013
3 ways to help protect your Microsoft account
A Microsoft account—formerly known as a Windows Live ID—is the combination of an email address and a password that you use to sign in to services such as Xbox LIVE and Outlook.com, as well as devices such as Windows Phone and computers running Windows 8. If you think your Microsoft account...
18 Jul 2013
Have authorities detected illegal activities on my computer?
John writes: I got an email saying that illegal materials were found on my computer and it would be locked until I paid a fine. Is this a scam? Yes, this sounds like a common blackmail scam called ransomware. Ransomware is an email, website or pop-up window that displays warnings about possible...
16 Jul 2013
Catfishing: Are you falling for it?
The news is filled with stories about people, famous and otherwise, getting caught in online dating scams. The phenomenon is so common that it now has a name: Catfishing. The term catfishing comes from the 2010 movie Catfish about a man who was lured into a relationship by a scammer who was using a fake...
20 Jun 2013
There is no Hotmail Maintenance Department
Cassie writes: I received an email from the Hotmail Maintenance Department requesting personal information verification. The message included a PDF file. Is this a scam? Yes. This is one of many types of email cybercrime, also called phishing . Cybercriminals often use the Microsoft name to try...
13 Jun 2013
Top 5 online safety tips for summer
To help stay safe on your travels this summer, we recommend these Internet safety and privacy tips. Make sure your laptop or tablet has up-to-date antivirus and antispyware software installed. Windows 8 includes antivirus protection that’s turned on by default. If your computer isn’t...
4 Jun 2013
How to combat tech support phone scams
Nana writes: “I received a telephone call at home from a person claiming to be from “Microsoft Operating Systems.” He had an urgent need to "fix" a virus. I had trouble understanding him, and when I starting asking questions, he got frustrated. Was this person calling from Microsoft...
23 May 2013
Fraud alert: Free "Xbox points"
Although Microsoft was founded 38 years ago this month, don't fall for a widespread scam that offers free “Xbox points” for wishing the company a happy birthday. Online offers that seem too good to be true probably are. Learn more about common scams that use the Microsoft name . One way...
25 Apr 2013
Online scams are no April Fool’s Joke
On April Fools' Day you might have fun being the recipient or the instigator of a harmless prank or two, but it's good for you to know about online pranks we’ve seen that are far from harmless. Phone scams. Cybercriminals don’t just email you or post on your social networking site anymore...
1 Apr 2013
“Cyber Crime Department” scam
We’ve received increased reports of a new phishing scam email message that uses the name and official logo of the Microsoft Digital Crimes Unit (DCU). The wording varies, but it looks like a security measure and says you need to validate your account by confirming your user name and password or...
21 Mar 2013
Filing taxes? Beware of scams
It’s tax season in the United States, which means it’s time for us to remind you about tax scams—especially email messages that appear to come from the Internal Revenue Service (IRS) or another legitimate organization. These seemingly valid offers are designed to trick you into turning...
26 Feb 2013
Help! My email’s been hacked
If you use Outlook.com or Hotmail and think your account has been hacked , you should act right away to help protect your Microsoft account . If you can still access your Microsoft account, sign in and immediately change your password. For Outlook.com, go to the Password and Security section; for...
22 Feb 2013
Clean up malware resulting from the Bamital botnet
On February 6, Microsoft announced that its Digital Crimes Unit had worked with Symantec to successfully deactivate a major botnet called Bamital . Below is an overview of Bamital and how you can remove it from your computer. Botnets are networks of compromised computers, controlled remotely by criminals...
8 Feb 2013
Watch out for fake Java updates
You may have seen reports about security alerts for Java recently. Java is a commonly used piece of software from Oracle, so there’s a good chance you have it installed on your computer. Cybercriminals often use fake virus alerts to lure you into buying fraudulent antivirus software. These alerts...
28 Jan 2013
Watch out for prize scams
We’ve seen an increase in scam email messages that promise recipients they have won some kind of prize or a lottery. These unsolicited messages will often claim that the prize is sponsored by Microsoft or another well-known company. They request personal information that cybercriminals can use...
16 Jan 2013
What to do if you think you’ve fallen for a phone scam
In recent years, many of our customers have reported phony tech support phone calls from people who claim to be from Microsoft. These callers are cybercriminals who want to: Trick you into downloading malware . Take control of your computer remotely and adjust its settings to expose it to security...
11 Jan 2013
Take care with ransomware
Have you ever received an email or seen a warning page on a website claiming that legal authorities had detected illegal activities on your computer? This scam infects your computer with a type of malicious software called “ransomware.” The aim of ransomware is to prevent you from using...
4 Dec 2012
Shop online with care this holiday season
Holiday shopping is in full swing and so are the scams. The following tips can help you stay safe when you shop online. Use a modern browser. Internet Explorer 9 and Internet Explorer 10 (available with Windows 8) include the SmartScreen filter. SmartScreen helps protect you from fraudulent shopping...
27 Nov 2012
Online fraud: Get practical advice
Need help spotting an online scam? Download our new free 12-page booklet called Online Fraud: Your Guide to Prevention, Detection, and Recovery . This guide includes: Real-world examples of false promises made in fake emails Images of scam emails to help you avoid them Tips for guarding...
22 Nov 2012
The $500 Costco card scam
Many respondents to a recent Microsoft survey expressed concern about trickier scams that are happening on social networks. The Microsoft Malware Protection Center recently blogged about one of these new scams that claims to offer a free Costco gift card to all Facebook users. But don’t click...
1 Nov 2012
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