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Help! Someone is holding my computer hostage
If you see a pop-up window, webpage, or email message warning you that your computer has been locked because of possible illegal activities, you might be a victim of a criminal extortion scam called ransomware . Ransomware often masquerades as an official-looking warning from a well-known law enforcement...
18 Mar 2014
3 ways to speed up your PC
Here are three ways to speed up a sluggish computer. 1. Scan your computer for viruses If your computer is slow or restarts often, it could be infected with a virus or other malicious software . If you have Windows 8, you can use the built-in Windows Defender to help you get rid of a virus or...
15 Oct 2013
Get free or paid support for your malware problem
Is your computer running slowly? Are programs starting unexpectedly? Is the activity light on your broadband or external modem constantly lit? Does it sound like your computer's hard disk is continually working? If you answered “yes” to any of these questions, your computer might be infected...
24 Sep 2013
Why does my AV software keep turning off?
Bob writes: My antivirus software keeps turning off and I can’t get it back on. Here are the most common reasons you might encounter this problem: Your computer is already infected with rogue security software The warning that you’re antivirus software is turned off might be a...
25 Jul 2013
Get advance notice about June security updates
Today the Microsoft Security Response Center (MSRC) posted details about the June security updates . On Tuesday, June 12 at approximately 10 AM Pacific Time Microsoft will release 8 bulletins. The easiest way to get the updates when they're available is to turn on Windows automatic updating . For...
7 Jun 2012
Free PC safety scan
Think your computer might have a virus ? The Microsoft Security scanner is a free download that will scan your computer and help you remove viruses, spyware , and other malicious software. Download Microsoft Safety Scanner The scanner is not a replacement for antivirus software . It contains the...
22 Mar 2012
The Zbot battle: Microsoft turns up the heat
Botnets are networks of compromised computers controlled by cybercriminals. Botnets can send out spam, spread malicious software, steal passwords, and more. Zbot (also known as the "Zeus Botnet") has been responsible for stealing passwords and other financial information from infected computers...
10 Feb 2011
Hey! Did MSN hijack my browser?
Did your home page or search page suddenly change to MSN or another Microsoft website? If you use Microsoft Security Essentials , Windows Defender, the Microsoft Malicious Software Removal Tool , or other anti-malware software from Microsoft, these tools might have detected browser hijacking software...
27 Sep 2010
Got a virus? Get free help fast
If you think you have a computer virus or other security help needs, you can get free help at the new Virus and Security Solution Center . You can: Find out if you have a virus with the Windows Live Safety Scanner . Get rid of viruses with the Microsoft Malicious Software Removal tool . ...
23 Aug 2010
What is Win32/FakeRean?
Our friends on the Microsoft support team tell us that they’ve heard a lot of complaints lately about Win32/FakeRean , a rogue antivirus program that claims to scan your computer for viruses and spyware and displays fake warnings. Win32/FakeRean isn’t new. According to the Microsoft Malware...
25 May 2010
Free security tools from Microsoft
You don’t need a personal IT staff or even a geeky family member to help keep your home computer safe from viruses , hackers, and other threats. Microsoft offers the following free security tools and scans: · Microsoft Security Essentials Downloadable software that helps protect against viruses...
10 May 2010
Get virus help from a local security expert
If you think your computer has been infected with a virus , spyware , or other malicious software there are a few steps you can take to help remove it: Visit Microsoft Update and install the latest updates. If you currently use antivirus software , visit the manufacturer's website, update your...
9 May 2010
Get the latest security updates for Internet Explorer and Visual Studio
Today Microsoft released 2 out-of-band security updates: MS09-034 - addresses a vulnerability in Microsoft Internet Explorer (KB 972260) MS09-035 - addresses a vulnerability in Microsoft Visual Studio (KB 969706) Everyone should get the update for Internet Explorer. Developers should...
28 Jul 2009
Post-April Fool's Day Conficker update
In the last few weeks, the Internet has been rife with rumors about how the Conficker worm was set to explode (or at least release a mysterious payload) on April 1. April 1, 2009 is now in our rear view mirror and so far not much has changed. Microsoft recognizes that crime on the Internet is a...
3 Apr 2009
The Conficker worm: what you need to know
The new computer worm called Conficker has been in the news a lot lately. We'll admit that the reports can be confusing, even to us. But the most important fact about the Conficker worm is that it can be dangerous and you may be at risk if you or your computer administrator have fallen behind in security...
20 Feb 2009
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