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5 things you need to know about tech support scams
If someone calls you from Microsoft tech support to help you fix your computer, mobile phone, or tablet, this is a scam designed to install malicious software on your computer, steal your personal information, or both. Do not trust unsolicited calls. Do not provide any personal information. What...
19 Feb 2014
Fake support phone calls could lead to identity theft
Patrick writes: A person called and said my computer would no longer be supported by Microsoft. Is this true? What Patrick describes sounds like a typical phone scam, designed to take advantage of the news that support for Windows XP will end in April 2014 . It’s true that if you are still...
10 Oct 2013
Remote Assistance 101
What is Remote Assistance? Windows Remote Assistance makes it easy for you to get computer help from someone you trust, such as a friend or technical support person whom you have contacted. The helper can use Remote Assistance to connect to your computer and walk you through a solution—even...
26 Sep 2013
How to combat tech support phone scams
Nana writes: “I received a telephone call at home from a person claiming to be from “Microsoft Operating Systems.” He had an urgent need to "fix" a virus. I had trouble understanding him, and when I starting asking questions, he got frustrated. Was this person calling from Microsoft...
23 May 2013
Help your mother be safer online
A great Mother’s Day gift idea: help your mom guard against viruses , fraud , and identity theft . Unless she's a super geek or an IT professional (or both), we know she’ll appreciate it. Make sure that your mother: Has antivirus software from a trusted source and knows how to keep...
7 May 2013
Online scams are no April Fool’s Joke
On April Fools' Day you might have fun being the recipient or the instigator of a harmless prank or two, but it's good for you to know about online pranks we’ve seen that are far from harmless. Phone scams. Cybercriminals don’t just email you or post on your social networking site anymore...
1 Apr 2013
What to do if you think you’ve fallen for a phone scam
In recent years, many of our customers have reported phony tech support phone calls from people who claim to be from Microsoft. These callers are cybercriminals who want to: Trick you into downloading malware . Take control of your computer remotely and adjust its settings to expose it to security...
11 Jan 2013
Top 10 security stories of 2012
From the latest scams and fraud to how, when, and why to update your computer, here are the stories that you viewed and clicked on the most this year. Download security update for Internet Explorer . In September, Microsoft released a security update for Internet Explorer. To help protect your computer...
27 Dec 2012
FTC cracks down on phone scammers
This week the FTC announced a major international crackdown on scammers who call you on the telephone and offer to fix your computer. These criminals often charge their victims for bogus services and install malicious software on their computers. The FTC also acknowledges investigative assistance...
5 Oct 2012
Avoid scam phone calls
Gabby writes: I just wanted to let you know that I received a phone call this evening from a guy called “Daniel” from “Technical Maintenance of Microsoft Windows.” He said that Microsoft had received error messages from my computer and he asked me to turn my computer on and...
22 Aug 2012
Hang up on phone scams
If you receive a phone call from someone who claims to be from Microsoft and says that your computer has a virus, hang up. This call is probably from a cybercriminal who wants to charge you for a bogus service or trick you into installing malicious software on your computer that could capture sensitive...
29 Nov 2011
Report the Microsoft phone scam
An anonymous blog reader writes: “Someone keeps calling me every other week claiming to be from Microsoft tech support. They even gave me a number to call back. Can't we report them?” Yes. Learn about how to report phone fraud in the United States. Outside of the US, contact your local...
13 Jun 2011
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