At Microsoft, our support process goes basically like this: Our customers research an issue and don't find any answer using all resources available ( Knowledge Base , TechNet , MSDN , www.live.com search, WSS Technical Library , resource kit, etc...)...

Issue : After syncing a document library to Outlook, our user tried to deleted it. A short time later, it reappeared! In the example below,the folder of note is the “My Site – Private Documents” folder at the bottom of the Outlook folder list: ...

Issue : One of our customers was seeing an issue wherein site users migrated from v2 to v3 were unable to sync the contents of document folders hosted on the my site to their Outlook 2007 folder list. Interestingly, the folders containing the documents...

Some of my great friends here at Microsoft are blogging on TechNet currently and have been doing so for years; I am a bit late getting into the game; but now I am here too. Both these friends and my friends outside of Microsoft will tell you that I can...