I spent the last week in NY speaking at the WWD Retail Leadership Forum on Innovation Process Management. Among Retailers, innovation traditionally has been a compartmentalized, top-down process run by a small team. In my discussions with retailers...

Someone once asked me what's the most interesting thing I love about working in Redmond and I have to say that its really the opportunity to work with, mingle and socialize with a gathering of the most interesting and bright people on earth (yeah that...

There is an interesting trend of companies using microblogging services like Twitter to monitor customer complaints. One example mentioned in the Boston Globe is that of a customer who griped about his HDTV reception via twitter during an NBA playoff...

In this demo, Chris Mayo, the technical evangelist for Unified Communications (UC) and John Rauschenberger from Clarity Consulting  team up to show how developers can customize UC features to hit everything from outgoing calls, IP phone, to smart...