The ShiSh List

fueled with curiosity, enthused by discovery
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    Office Web Applications

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    First Look: Office 14 for Web Watch Antoine Leblond, Senior VP of Office Productivity and Chris Bryant, Group Product Manager demonstrate Office 14 for the Web.
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    Online Communities for Retail

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    For a Retailer, embracing communities can help build better services and boost customer loyalty. Through online communities, customers can participate in defining new features and services. They can also be the source of real-time feedback to help change...
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    WEBCAST: Democratizing Business Intelligence Solutions for Retail

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    Language(s): English. Product(s): Microsoft Office PerformancePoint Server. Audience(s): Business Decision Maker. Duration: 45 Minutes Start Date: Monday, November 03, 2008 11:00 AM Eastern Time (US & Canada)   Event Overview The challenges facing...
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    Social Shopping

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    Shopping is a social activity and more and more retailers are realizing that they need to embrace social computing (or the “groundswell” as explained in an excellent must-read book by the same name by Charlene Li and Josh Bernoff ). Offline...
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    Self Checkout vs Registers

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    As we explore more efficient ways for the customer to be in and out of the store as quickly as possible without losing out on customer touch, customer centricity and cross-selling we have been looking at several technologies for self-checkout ranging...
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    Creating SMS Campaigns

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    I tried out Tagga.com today and think its a neat little application for creating quick SMS campaigns. You can tag items in the physical world and create badges like the one you see alongside and have people text in a key word for more details. For instance...
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    Onboarding Process and Background Checks

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    Recruiters have been known to mine all information about you via Blogs, Twitters and the other digital footprints that you leave behind. An online identity is a social identity that you establish in online communities. Although some people prefer to use...
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    QR Codes

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    A QR Code is a matrix code or two-dimensional bar code created by Japanese corporation Denso-Wave in 1994. The "QR" is derived from "Quick Response", as the creator intended the code to allow its contents to be decoded at high speed...
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    Windows Live Product Upload Beta and Windows Live Product Search Beta

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    Live Product Upload Beta is a free service that lets an online retailer, make product catalogs available via Live Product Search . The Live Product Search beta is a powerful search tool with an exclusive focus on consumer products.
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    Tacit Knowledge and the Wisdom of Crowds

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    Store Associates in specialty retailers are sometimes challenged in finding quick answers to customer questions about products. They need a quick way to find information. Search capabilities that can be accessed easily using kiosks and mobile devices...
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    Microsoft Innovation Process Management (IPM) Initiative

    • 1 Comments
    I spent the last week in NY speaking at the WWD Retail Leadership Forum on Innovation Process Management. Among Retailers, innovation traditionally has been a compartmentalized, top-down process run by a small team. In my discussions with retailers...
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    Its all about people

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    Someone once asked me what's the most interesting thing I love about working in Redmond and I have to say that its really the opportunity to work with, mingle and socialize with a gathering of the most interesting and bright people on earth (yeah that...
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    Customer Service and Blogs

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    There is an interesting trend of companies using microblogging services like Twitter to monitor customer complaints. One example mentioned in the Boston Globe is that of a customer who griped about his HDTV reception via twitter during an NBA playoff...
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    Unified Communications Demo for Retail

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    In this demo, Chris Mayo, the technical evangelist for Unified Communications (UC) and John Rauschenberger from Clarity Consulting  team up to show how developers can customize UC features to hit everything from outgoing calls, IP phone, to smart...
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    Employee Retention and Transparency

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    Organizations talk a lot about how important their employees are and the contribution they make to overall success. This obviously means that employee retention is one of the key priorities.  To bolster productivity and a more engaged workplace,...
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    Germanys Robot Restaurant (from BBC)

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    Steve Rosenberg took a table at a restaurant in Nuremberg, Germany - where customers use touchscreen TVs to choose their meal, and all the food is delivered by helter-skelter. Link to Video
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    Supermarket of the Future (from BBC)

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    A German supermarket is encouraging customers to scan and ring up their shopping using mobile phones, and check out without the help of a cashier. It is one of the number of innovations at the new "Future Store" - as Steve Rosenberg discovered...
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    Mediacart

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    Last week I had an opportunity to see Mediacart in action and was pretty impressed by the scenarios that it could empower: quick scan and bag to speed the checkout process (for the retailer this can mean reduced labor costs); display store specials, discounts...
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    Mastering Time Series Prediction with SQL Server 2008 Data Mining (Video)

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    Microsoft Retail Future Vision (Video)

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    Sharepoint Ramp up Guide

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    I meet with IT Pros and Developers at Retail organizations on a regular basis. My discussions usually center around how Sharepoint can be used in various retail scenarios for setting up a communication and collaboration infrastructure between the Home...
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    NewsGator Adds Value to Enterprise Social Computing Features for Microsoft Office SharePoint Server 2007

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    NewsGator Technologies, Inc. announced the general availability of Social Sites 2.0, a major upgrade for NewsGator’s social computing solution for Microsoft Office SharePoint Server 2007.  Social Sites 2.0 offers new social capabilities to...
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    Key Performance Indicators in Retail

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    Store Managers, District Managers and HQ can benefit greatly from reacting to business conditions on the fly. They need to be aware of changing business conditions and be able to see how the business is reacting, understand what changes need to be made...
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    Microsoft Surface at the Rio in Las Vegas

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    Microsoft Corp. announced the debut of Harrah’s first Microsoft Surface deployments at iBar ultralounge located at the Rio All-Suite Hotel & Casino. Harrah’s is the first company to deploy a suite of customized applications for Microsoft...
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    Podcasting

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    With Store Managers and Store Associates spending very little time in front of computers, mobile applications, speech applications and podcasting become more relevant. Podcasting is a excellent means by which Retailers can communicate corporate information...
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