Out of curiosity I did a Live Search for "we're listening" and I got more than 1/2 million results back. There's a lot of listening going on between corporations and customers, universities and students, retail stores/online stores and shoppers, etc....

One of the main topics that has been consuming my time at work is the notion of capturing the voice of the customer in a way that will help product groups keep a pulse on what's driving conversations. We're not talking about customer surveys, forms that...

Well, I'm back from my 9 month blogging sabbatical. That's really quite pathetic as far as blogging goes, but work and life in general sometimes consumes your time and that's OK. Part of that included a trip to New York to visit a vendor we're working...

As I was reviewing some feedback that Chandana received from our MVPs regarding the upcoming MVP Summit, I ran across a message from Graham Jones that referenced an IT Volunteering effort he kicked off with two partners -- Stephen Ibaraki and Jing Chen...

Thank you to all the Windows Server User Group members who have completed the community survey! Hearing from you is critical to ensure we continue building out the most efficient and effective UG experience we can. We're interested in all aspects of feedback...

I'm sure the profile of my family is very similar to other these days...especially if one of the parents works at a technology company. My husband has a laptop...it's a bit old, but functional. We recently purchased a desktop with a flat screen monitor...

The Windows Server Community Team and product group Community Leads are launching what we hope is the first in a series of targeted community surveys that will cover the broad Microsoft hosted Windows Server community space. Community is all about creating...

This is a really cool...and extremely easy...photo tool. I first learned about Twango from some dialog on a DL regarding flexibility in posting images to one's blog. Karin Meier mentioned her experience with Twango so I figured I'd give it a try. It is...

I had to chuckle when I saw the title of one of my past team member's blog entries... ugly babies & agile development . Having had the opportunity to manage Mr. M and others like Wheatstraw I understand exactly where he's coming from. Bear with...

Check out the latest service delivered (to Beta) by BobReb , Dave Morehouse and team. Dave offers good context for the beta on his blog , or you can go directly to the Beta site to jump in. Also, there's some helpful info on the Tagspace FAQ site....

In my role one of the opportunities I have is to translate Web 2.0 and Social Networking jargon and hype into “what does that really mean for my business” terms. Obviously a lot of people understand the coolness, intrigue and opportunity of Web 2.0, but...

If anyone has done an informal, non-qualitative "hallway" survey of people to test their understanding and/or definition of "social networking," chances are you heard many different responses with the most common examples referring to sites like LinkedIn...

It's now the Monday after a milestone college reunion a bunch of us decided to go back for. It was a great weekend...tiring, but great. A lot of connections were re-established and other friendships just picked up where we left them years ago. That said...