November, 2007

  • Steve Clayton

    Microsoft: cool new site #1

    • 1 Comments

    zune

    Strictly speaking it's not brand new but http://www.zunejourney.net is a pretty nice looking site.
    Not long to wait until the new hardware comes out and the new software becomes available.

    Oh, and a funky new ad at http://www.zune.net/en-us/mediaviewer/2007/11/01-tv-adviewer.htm - just a shame a couldn't embed here :(

  • Steve Clayton

    myFacebook Vista gadget

    • 2 Comments

    myfb

    Cool new gadget on called myFacebook  is on Windows Live Gallery that gives you Facebook. You can change your status, see your friends’ statuses, groups, notifications, albums and events.

    Slightly tricky to get it working though and you'll need to add login.facebook.com and www.facebook.com into your IE trusted sites but once working it's quite cool.

    Hat Tip to Sarah

  • Steve Clayton

    HP's cool videos need some Web 2.0 love

    • 2 Comments

     

    I loved the original series of HP "hands" videos and now they have a "making of hands video". Almost as good as the original...I just wish they'd do the Web 2.0 thing and make the videos on their site "shareable"...you know, that little embed code thing. I WANT to help you do your marketing HP....that doesn't mean I have to drive people to your site. That's so Web 1.0

  • Steve Clayton

    What Good Listeners Do

    • 1 Comments

    I found this list in an email a friend sent me last year. Made me think...and then decide to share. Much I can personally learn from his but several people I know who need this too :)

    Good listeners:

    1. Probe for clarification
    2. Listen for unvoiced emotions
    3. Listen for the story
    4. Summarize well
    5. Empathize
    6. Listen for what’s different, not for what’s familiar
    7. Take it all seriously (They don’t say, “You shouldn’t worry about that”)
    8. Spot hidden assumptions
    9. Let the individual “get it out of his or her system”
    10. Ask “How do you feel about that?”
    11. Keep the individual talking (“What else have you considered?”)
    12. Keep asking for more detail that helps them understand
    13. Get rid of distractions while listening
    14. Focus on hearing your version first
    15. Let you tell your story your way
    16. Stand in your shoes, at least while they’re listening
    17. Ask you how you think they might be of help
    18. Ask what you’ve thought of before telling you what they’ve thought of
    19. Look at (not stare at) the individual as he or she speaks
    20. Look for congruity (or incongruity) between what the individual says and how he or she gestures and postures
    21. Make it seem as if the individual is the only thing that matters and that they have all the time in the world
    22. Encourage by nodding head or giving a slight smile
    23. Are aware of and control their body movement (no moving around, shaking legs, fiddling with a paper clip)

    Good listeners don’t:

    1. Interrupt
    2. Respond too soon
    3. Match the individual’s points (“Oh, yes, I had something like that happen to me. It all started…”)
    4. Editorialise in midstream (“Well, that option’s a nonstarter.”)
    5. Jump to conclusions (much less judgments)
    6. Ask closed-end questions for no reason
    7. Give you ideas before hearing yours
    8. Judge you
    9. Try to solve the problem too quickly
    10. Take calls or interruptions in the course of an individual meeting (It seems obvious but watch how often it happens!)
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