That’s the charge of Larry Dignan in his post on Microsoft talks software plus services; Intuit actually does it and though the post initially got my back up (XBOX Live is S+S for example) his post is good news – it’s another acknowledgement that S+S is the right approach over a pure SaaS approach. What we call S+S, Intuit calls “software advantaged services”. Shame they didn’t adopt S+S too but they want to differentiate themselves as expected. I think our marketing department marginally wins this one though :)
As Larry says, the strategy is working for Intuit and “it can work for Microsoft too–if it can deliver”.
We’ll deliver, I’m confident of that. In fact I’d suggest we already are but right now, I’m just happy that people are starting to see the sense in S+S.