I may be wrong but I think this is the start of a seismic shift in tech support from Microsoft…and maybe the industry. Don’t get me wrong, existing support channels such as Premier and support.microsoft.com aren’t going away but with the entrance of @MicrosoftHelps we’re seeing Microsoft not just dip a toe but put both feet in to using Twitter as an official support channel – in this case for Windows 7. The team is already providing answers to many FAQ’s and links to useful sites both on Microsoft.com and partner sites.
Robin Wauters covered this on Techcrunch yesterday and was very complimentary about the service. Of course, we’re not the first company to use Twitter for support so no claims of a revolution here but for Microsoft and our customers, I genuinely think this is a big bold step. Hats off to the team and good luck with it.
As a side note, they’re using a process to identify which of the team members has responded given this is a team Twitter account – something I hadn’t seen before.
Sign up and sit back…wonder what they’ll deliver?
I subscribe to Ferrari.com just so I know what I’ll need to be buying on the day I win the lottery. Today they dropped me an email about this limited edition Ferrari Acer netbook running Windows 7 – it comes with 4 F1 engine valves too. Very handy :)
Though they didn’t explicitly brand this a Windows 7 promotion you can be sure it runs 7 and great to see it come out on launch day.
Don’t expect screaming crowds every day but wow, that video wall looks amazing. A second video shows Kevin Turner opening the first Microsoft Store and some stills of how it looks.
Released today in conjunction with Windows 7 is the Windows 7 USB/DVD Download Tool.
From Microsoft Store…
When you purchase Windows 7 from Microsoft Store, you have the option to download an ISO file or compressed files. The Windows 7 USB/DVD Download tool allows you to create a copy of your Windows 7 ISO file on a USB flash drive or a DVD. To create a bootable DVD or USB flash drive, download the ISO file and then run the Windows 7 USB/DVD Download tool. Once this is done, you can install Windows 7 directly from the USB flash drive or DVD.
Bootable media allows you to install Windows 7 without having to first run an existing operating system on your machine.
Grab it now!