Microsoft invests in its managers. This week it has sent me to a week-long residential management class. This is the second such class I've taken. In this one we learned some common management techniques and theories, but most of the time was experiential. You take away so much more when you actually experience things instead of just hearing or seeing them. It's amazing what you can accomplish with 40 Microsoft managers in a week away from their e-mail. I'll try to share some of my key takeaways with you in the coming days.