Really interesting case study of bank in Turkey. BizTalk is used in many banks across the world. :) DenizBank got amazing benefits due to automation. Really worth a read. :)
Turkey-based DenizBank realised the evolution of Web technologies presented both challenges and opportunities. The key challenge was to develop a robust infrastructure that could support all banking services reliably. The organisation required a fully integrated environment delivering customer relationship management, business process management, and a business intelligence layer to maximise efficiency and service quality. DenizBank worked with solution provider Intertech to build the inter-Next infrastructure, which uses Microsoft® technologies such as Microsoft SQL Server® 2005 data management software and Microsoft BizTalk® Server 2006. Today, customer satisfaction rates are high and the system can process a year’s worth of transactions in eight hours. After logging on once, personnel can access all applications on the network.
Benefits:
Quote:
“Apart from the increased efficiencies that the Microsoft technologies in inter-Next (DenizBank’s fully integrated Web system for banking services) provide, access to data is improved, helping personnel make better-informed decisions when planning our growth strategies. The BPM service has boosted our business agility. We can structure, automate, perform, and optimise business processes in a customer-oriented manner … With Microsoft technologies at the heart of inter-Next, staff can handle complicated banking transactions easily. It highlights how technology can support people day-to-day, helping them achieve work goals more easily while driving business growth.” – Hasan Ates, President of DenizBank Financial Services Group
Microsoft Case Studies: DenizBank
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