By using existing skills for developing Microsoft Windows®–based desktop applications, a Microsoft Information Technology (Microsoft IT) employee created a Windows Mobile®–based device application that decreases response times to customers' critical situations (CritSits) and makes these CritSits easier to manage at all levels of the Microsoft organization.

The use of mobile devices that can access the Internet has grown exponentially in the last three years. Access to enterprise business data and e-mail is now provided on a variety of platforms and through countless devices. Developers have an excellent opportunity to create applications that can run on devices like a Pocket PC or a Smartphone as the demand for wireless data connectivity for mobile professionals continues to grow.

However, some developers may be daunted by the prospect of having to adapt to a new programming environment and new libraries, in addition to mastering a new set of skills and tools to create applications for wireless handheld devices. In their minds, the new form factor requires a significant change in development competencies. Microsoft IT has demonstrated that the threshold between the development of desktop applications and the development of applications for mobile devices is not the obstacle that many imagine it to be.

By using the same development tools and using existing Windows development skills, Microsoft IT created a mobile version of its Web-based CritSit application, which is used to manage critical customer situations that involve Microsoft products and technologies

Link: http://www.microsoft.com/technet/itsolutions/msit/crm/winmobiletcs.mspx

Download: http://download.microsoft.com/download/d/3/7/d37be9b2-88fe-4a6f-bf6b-08af38032070/WinMobileTCS.doc