I am unable to give everyone's individual problems my attention as I only have so much time a day to dedicate to this blog. So if you have a problem that needs to be investigated, please go through the official Microsoft channels to get help. You can get help at http://support.microsoft.com and one of us will be glad to help you out.
Also, you can now quickly submit your non-critical cases via the Internet as follows:
Cases can be created 24 hours a day, 7 days a week and will be responded to in one business day.
If you would like to contact me about the blog, please feel free to post a comment.