I am unable to give everyone's individual problems my attention as I only have so much time a day to dedicate to this blog.  So if you have a problem that needs to be investigated, please go through the official Microsoft channels to get help.  You can get help at http://support.microsoft.com and one of us will be glad to help you out.

Also, you can now quickly submit your non-critical cases via the Internet as follows:

Microsoft Internet Information Server 6.0 http://support.microsoft.com/oas/default.aspx?&ln=en-us&c1=508&gprid=2097&
Microsoft Internet Information Server 5.1 http://support.microsoft.com/oas/default.aspx?&ln=en-us&c1=508&gprid=2096&
Microsoft Internet Information Server 5.0 http://support.microsoft.com/oas/default.aspx?&ln=en-us&c1=508&gprid=2095&

Cases can be created 24 hours a day, 7 days a week and will be responded to in one business day.

If you would like to contact me about the blog, please feel free to post a comment.