I am currently a Senior Escalation Engineer for the SharePoint Portal Server and Windows SharePoint Services team. I started with Microsoft in Feb. 2000 as an Escalation Engineer (EE). An EE is typically the last line of support for most products within Microsoft. EE's are tasked with the most demanding and technically difficult problems within the product. We spend time isolating code problems and working with our development team(s) to correct these problems.
In addition to the normal EE responsibilities, I also work with my development team(s) and the Supportability teams to find ways to improve the overall support experience with SharePoint. I also spend a good deal of time mentoring and coaching others.
From a personal perspective, I am blessed to be married to wonderful woman named Toni. I balance my free time between Toni, Church, woodworking and XBOX.