Hey, certified professionals in US and Canada. You might have heard that parts of the middle east and asia are shut down by an "Internet blackout." Per one article, "the biggest impact to the rest of the world could come from the outages across India — where many U.S. companies outsource back-office operations including customer service call centers."

Yes, like ours. If you are in North America, please know that e-mail responses to your helpdesk requests will be delayed. If you need help right away, please try calling instead of e-mailing. And, thank you in advance for your patience as this gets sorted. Our teams are working really hard to make this as business-as-usual for you as possible.

If you require immediate service, please call us at 1-800-636-7544 if you are in the United States and/or Canada. If you are outside of the United States and/or Canada, please contact your local Microsoft Certified Professional service center: http://www.microsoft.com/learning/support/worldsites.asp