Microsoft Dynamics CRM UK Blog

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Update To Microsoft Dynamics Support Lifecycle

Update To Microsoft Dynamics Support Lifecycle

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All That Jazz...

I have been reading the news articles from our Convergence 2007 conference in Copenhagen this week, when I spotted that we have improved our Support policy for our products. We have just brought our Dynamics product support policy into line with the rest of our Business and Development software by offering 5-years mainstream support, followed by an additional 5-years extended support. That's right, if you have the relevant support agreements in place with us you will be able to get at least 10-years product support, providing customers with increased flexibility to either keep their existing products or upgrade as they desire. This exceeds the industry practices that business management software vendors have typically offered.

So what is the difference between mainstream support and extended support phases? I found this table in the Microsoft Support Lifecycle Policy FAQ.

Support Provided

Mainstream Support Phase

Extended Support Phase

Paid support (per-incident, per hour, and others)

Yes

Yes

Security update support

Yes

Yes

Non-security hotfix support

Yes

Requires extended hotfix agreement, purchased within 90 days of mainstream support ending.

No-charge incident support

Yes

No

Warranty claims

Yes

No

Design changes and feature requests

Yes

No

Product-specific information that is available by using the online Microsoft Knowledge Base

Yes

Yes

Product-specific information that is available by using the Support site at Microsoft Help and Support to find answers to technical questions

Yes

Yes

This posting is provided "AS IS" with no warranties, and confers no rights.

Laughing Boy

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