Not Just For The Dead… Now that Menno has let the cat out of the bag regarding the new Microsoft Dynamics CRM Accelerator for Social Media , I thought I would create my very own twitter account as an extension of my blog for those times when I just...

Strange Magic.... As part of my pre-sales work, I inevitably assemble a collection of customer-ready presentations and whitepapers that I can use to help support the business case for Microsoft Dynamics CRM. Analyst reports from the likes of Gartner...

In The Lap Of The Gods… Every so often I come across a feature in CRM that makes me wonder “why was it designed like that?”. The one that catches me out almost every time I demo is the inability to close or cancel a incident when...