Summer & Lightning… It has been a long time coming, but this morning I was pleasantly surprised to see Windows Update is now being used to deliver CRM 2011 updates. Does this mean the end of Update Rollup releases every 8 weeks ? Let’s...

Big Wheels… Sorry for the last minute notice of this session, I’ve been meaning to post the details for the last couple of weeks. Max Fatouretchi (Microsoft Dynamics industry manager for the financial services sector) is running a 1 hour...

Pessi-Mystic… With the release of a new product beta comes the inevitable clamour for new information that can help shorten the learning process. Here are the latest videos that have been posted to Channel 9, the Microsoft developer video website...

Turn To Stone… Before we all get carried away with the nice, new, shiny thing that is Microsoft Dynamics CRM 2011, spare a thought for CRM 4.0 and in particular, the Customer Care Accelerator (CCA). If you are looking to achieve contact centre...

From The End Of The World… It has been a busy time here in world of Microsoft Dynamics CRM, with the Beta release of both the online and on-premises versions of our product last week, and all the associated “razzmatazz” of launch...