Turn To Stone…
Before we all get carried away with the nice, new, shiny thing that is Microsoft Dynamics CRM 2011, spare a thought for CRM 4.0 and in particular, the Customer Care Accelerator (CCA). If you are looking to achieve contact centre efficiencies, but are unsure of what CCA could do for you, then we have produce some demos using DemoMate demo recording tools.
Three formats of demo, which is a retail banking scenario, are available for the Customer Care Accelerator for Microsoft Dynamics CRM 4.0 and can be used for different purposes:
To access the above demos, click on the link below and Save the .zip file to your local machine, just Right Click on the .zip file and select “Extract All.” Also included is a separate demo presenter script (.docx file): http://www.demomate.com/content/demos/Dynamics CRM Customer Care Accelerator Demo.zip
This posting is provided "AS IS" with no warranties, and confers no rights.
Laughing Boy Chestnuts Pre-School