Microsoft Dynamics CRM UK Blog

CRM news and views from Simon Hutson

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  • Blog Post: CRM 4.0 Client Upgrade To CRM 2011

    Left Outside Alone… Following on from my previous post Outlook 2003 Client Features , I was asked about the CRM 4.0 Client for Outlook and how this works with CRM 2011 Server. As you may know, Microsoft Dynamics CRM 4.0 for Outlook with Update Rollup 7 (or later) is compatible with Microsoft...
  • Blog Post: 60,000 User, Real World, CRM Deployment

    Alien Water Kiss… “ United States Air Force European Command (USAFE) uses Task Management Tracker to align directorate; tool expands to over 60,000 users across 23 government organizations ”. All I can say is “blimey, that’s a lot of users". For more information,...
  • Blog Post: Best Buy-Side CRM Award

    The Whisper… I just received a press release from Digiterre , one of our UK CRM partners, announcing they had won the best CRM provider in Buy-Side Technology magazine’s prestigious awards for leading technology providers in the investment management sector. Built on Microsoft Dynamics...
  • Blog Post: Microsoft Dynamics CRM In Retail Banking

    Big Wheels… Sorry for the last minute notice of this session, I’ve been meaning to post the details for the last couple of weeks. Max Fatouretchi (Microsoft Dynamics industry manager for the financial services sector) is running a 1 hour Live Meeting tomorrow at 15:00 BST (07:00 PST)...
  • Blog Post: Customer Care Accelerator Demo Tools

    Turn To Stone… Before we all get carried away with the nice, new, shiny thing that is Microsoft Dynamics CRM 2011, spare a thought for CRM 4.0 and in particular, the Customer Care Accelerator (CCA). If you are looking to achieve contact centre efficiencies, but are unsure of what CCA could...
  • Blog Post: Latest “CRM At A Glance” Numbers

    Move On Up… As announced by Stephen Elop during the opening keynote at the Microsoft Worldwide Partner Conference (at approx 3 hours, 12 minutes), Microsoft Dynamics CRM now has more than 23,000 customers with over 1.4 million users. This posting is provided "AS IS" with no warranties...
  • Blog Post: Forrester 2010 Reports For CRM Now Available

    Bulls on Parade… I just spotted Chris’s post detailing the latest analyst reports from Forrester that were published a couple of days ago. The really good news is that in both the Mid-Market CRM and Enterprise CRM categories, Microsoft Dynamics CRM comes out ahead of the competition....
  • Blog Post: Introduction To The Customer Care Accelerator (CCA)

    Carwash… A couple of months ago, we released a new add-on for CRM 4.0 called the Customer Care Accelerator (CCA). Although new to those of us in the world of CRM, CCA has been around since 2005. The Customer Care Framework (CCF) was originally developed by Microsoft Consulting Services to address...
  • Blog Post: Video: Dashboards Made Easy With Reporting Services

    Your Love Is Like A See-Saw… Last month I posted an article showing how to create dashboards using the charting capabilities that are available with SQL Server 2008 Reporting Services. I promised that I would record a “How To” screencast, with instructions for building your own dashboards, which I...
  • Blog Post: Are You Satisfied With CRM?

    I Can’t Get No Satisfaction… In early 2009, Crimson Consulting undertook survey of users of Microsoft Dynamics CRM and Salesforce.com. The goal was to identify the tasks most important to them, as a guide to the functionality desired in a CRM solution, and to assess their satisfaction with how well...
  • Blog Post: Positioning xRM And SharePoint

    Something About You… For many years, there has been some confusion around where Microsoft Dynamics CRM and Microsoft SharePoint should be positioned. Since we started talking about xRM (or extended CRM), this confusion has increased. Well, this morning a new whitepaper dropped into my inbox...
  • Blog Post: CRM As A Solution Development Framework Whitepaper

    Running In The Family… There are several good whitepapers available focusing on Microsoft Dynamics CRM as a solution development framework (xRM), but none of them quite met the requirement I had for a document that I could give to enterprise architects with no prior experience of the product...
  • Blog Post: Dashboards Made Easy With Reporting Services

    All Over The World… I don’t know about you, but I have always struggled with our dashboard story in CRM 4.0. It’s not that we don’t have plenty of dashboard capabilities, with solutions such as the Analytics Accelerator that we provide free of charge as well as various 3rd...
  • Blog Post: Industry Demos For CRM 4.0

    Red Barchetta… I thought you might be interested to know that we have just released new industry-specific demos, built using Microsoft Virtual PC technology. These demos are not accelerators, partner or ISV products however, their development has been funded by the CRM product team and are...
  • Blog Post: Windows Azure Platform and Microsoft Dynamics CRM

    Armageddon It… This week saw Microsoft start charging customers to use Windows Azure Platform, our big bet for Cloud Computing and a core component of our Software + Services strategy. However, when Ray Ozzie announced Azure at the Professional Developers Conference in October 2008, he talked about...
  • Blog Post: Recommendations For Deploying CRM 4.0

    Texarkana… Prompted by an email from a CRM customer here in the UK (thanks Mike), I thought I would share my thoughts on how you could deploy CRM 4.0 today whilst preparing for the next version (codename CRM “5”). Before starting, I just want to point out that I am not part of the CRM product engineering...
  • Blog Post: UK Dynamics CRM Customer Clinic

    Desert Rose… I was chatting with Tom Brookes (UK Partner Technology Specialist for Microsoft Dynamics CRM) about his Q&A slot at the upcoming UK CRM User Group meeting on Wednesday 2nd December. I suggested it might be a good idea to extend this by arranging 1:1 meetings where any Microsoft Dynamics...
  • Blog Post: Why ISVs Should Build On Microsoft Dynamics

    High Landrons… Having just posted details about the Microsoft BizSpark programme for start-up ISVs, I received an email from John O’Donnell (US Dynamics ISV team) to tell me about a series of webinars running between Monday 7th and Friday 11th December. These sessions are designed to help ISVs understand...
  • Blog Post: Have You Heard Of BizSpark?

    All England’s Eyes… …No? Me neither until this week. “ BizSpark provides fast and easy access to Microsoft tools and technologies, for their immediate use in design, development, testing, demonstration, and hosted application production and deployment.” What this means is that if you are a start...
  • Blog Post: Closing An Incident (Case) That Has Open Activities

    In The Lap Of The Gods… Every so often I come across a feature in CRM that makes me wonder “why was it designed like that?”. The one that catches me out almost every time I demo is the inability to close or cancel a incident when there are associated open activities. This wouldn’t...
  • Blog Post: Removing/Hiding CRM Folders In Outlook

    Ministry of Lost Souls… A question came up recently from a customer who wanted to use the “Address Book”, “Task/Contact/Calendar Synchronisation” and “Track In CRM” functionality from the CRM Outlook Client, but avoid using the CRM navigation folder and so forcing their staff to use web client. They...
  • Blog Post: Testing Both IFD & Windows Authentication

    Deep In The Motherlode… As part of my development work I sometimes need to test applications using both IFD and Windows authentication on my Virtual PC demo environment. However, looking through the various blog posts here and here , it seemed that no-one had come up with a solution to be able to...
  • Blog Post: Update Rollup 4 for Microsoft Dynamics CRM 4.0

    The Glass Prison… I just did a quick scan of the latest downloads from http://www.microsoft.com/downloads and noticed that the CRM team have just released Update Rollup 4 for CRM 4.0 which you can download from here . It’s good to see that we are sticking to the predictable, 8-week, update rollup...
  • Blog Post: September Catch-Up

    Sometimes... It's been almost 8 weeks since my last post, and a lot has happened since then. Not only did I manage a couple of week holiday with my wife and two boys, but we also filled the job vacancy in our team. Michael Wignall joins us from Microsoft Gold Certified Partner Tubedale Communications...
  • Blog Post: CRM & Team Development Projects

    Mississippi Moon... I just got back from Seattle, after spending a full week at TechReady7. TechReady is an internal technical conference, where 5,000+ Microsoft field folk from around the world (pre-sales, consultants, support) get to catch up with product teams during 1,200+ breakout sessions...
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