Rolling In The Deep… You may have heard that we recently released the latest version of the Customer Care Accelerator for Microsoft Dynamics CRM 2011 (CCA R2) on the Microsoft Dynamics Marketplace . CCA delivers contact centre functionality by combining, displaying, and manipulating data from...

Turn To Stone… Before we all get carried away with the nice, new, shiny thing that is Microsoft Dynamics CRM 2011, spare a thought for CRM 4.0 and in particular, the Customer Care Accelerator (CCA). If you are looking to achieve contact centre efficiencies, but are unsure of what CCA could...

Carwash… A couple of months ago, we released a new add-on for CRM 4.0 called the Customer Care Accelerator (CCA). Although new to those of us in the world of CRM, CCA has been around since 2005. The Customer Care Framework (CCF) was originally developed by Microsoft Consulting Services to address...