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  • Blog Post: Calendar Control cut off within IE8 in CRM 4.0 web clients.

    Popup are shown cut-off if the CRM window is maximised and the popup is near the edge of the window. This was resolved in the following Updates for Internet Explorer 8 http://support.microsoft.com/kb/974455 To fix this issue install the update by going to Windows Update: Windows Update is included in...
  • Blog Post: Import Organization problems - ExecuteNonQuery requires an open and available Connection. The connection's current state is closed

    The Import organization process is failing with the following error message: Platform Error ===================================== 19:03:33| Error| Import Organization (Name=<OrgName>, Id=<OrgID>) failed with Exception: System.InvalidOperationException: ExecuteNonQuery requires an open and...
  • Blog Post: Slow CRM performance with McAfee script scanning enabled

    We have had numerous reports that the loading of CRM pages is delayed on clients that use McAfee and have the script scanning option enabled. An option to whitelist the CRM namespace is now avalable. Further details at https://kc.mcafee.com/corporate/index?page=content&id=KB65382 Best Regards...
  • Blog Post: Identify and kill SQL processes causing CPU shortage

    There might be cases in which the SQL processes running against the MSCRM database, start using all available CPU resources causing bad performance and downtimes. Using the following script it is easy to identify which processes are running in the SQL instance and, take reactive actions. -- THIS SCRIPT...
  • Blog Post: Update Rollup 4 for Microsoft Dynamics CRM 4.0 is available

    KB968176 Update Rollup 4 for Microsoft Dynamics CRM 4.0 is available: http://support.microsoft.com/kb/968176 You can download Rollup 3 from the following link: http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=0ddf8e83-5d9c-4fe7-9ae6-f2713a024071 The update is...
  • Blog Post: Script to clean up SyncEntry_<GUID> and SubscriptionStatistics_<GUID> tables in the SQL database

    SyncEntry_<GUID> and SubscriptionStatistics_<GUID> tables are created in the <CompanyName>_MSCRM SQL Database when using the CRM-outlook clients. Generally you will have 2 of each table for each Online Client, and 3 of each table for each Offline Client. However, these tables are created...
  • Blog Post: Update Rollup 3 for Microsoft Dynamics CRM 4.0 is available

    Update Rollup 3 for Microsoft Dynamics CRM 4.0 is available. This update rollup is available for all languages that are supported by Microsoft Dynamics CRM 4.0. The Below link contains the Issues addressed in this rollup 961768 Update Rollup 3 for Microsoft Dynamics CRM 4.0 is available http:/...
  • Blog Post: Update Rollup 2 for Microsoft Dynamics CRM 4.0 is available

    Update Rollup 2 for Microsoft Dynamics CRM 4.0 is available. This update rollup is available for all languages that are supported by Microsoft Dynamics CRM 4.0. The Below link contains the Issues addressed in this rollup 959419    Update Rollup 2 for Microsoft Dynamics CRM 4.0 is available...
  • Blog Post: Enabling Automatic Deletion of Queue Emails from Dynamics CRM 4.0

    Dynamics CRM 4.0 does not automatically delete the emails from the exchange mailbox of the queue. This results in the mailbox filling up with Emails which are not needed, as the activities are already created within the Dynamics CRM 4.0 application. To automatically delete emails from within the mailbox...
  • Blog Post: Compare XML Customization files tool

    Users often wonder how to compare XML customization files. XML compare tools we can see are not specially targeted to compare our CRM XML Customization file. We now have a special tool to do this which can be downloaded from Here You can easily compare your customizations against the out of the...
  • Blog Post: Standard Rate of VAT for Microsoft Dynamics Customers

    In November 2008 the Chancellor stated that the standard rate of UK VAT will drop from 17.5% to 15% on 1st December 2008, until end of Year 2009. The guidance documentation for partners and customers is now up and live and up on our public facing website. The standard rate of VAT will affect...
  • Blog Post: Update Rollup 1 is available for Microsoft Dynamics CRM 4.0

    Update Rollup 1 is available for Microsoft Dynamics CRM 4.0 Update Rollup 1 is available for all languages that are supported by Microsoft Dynamics CRM 4.0. The build number of the Update Rollup 1 packages for Microsoft Dynamics CRM 4.0 Server, Microsoft Dynamics CRM 4.0 client for Microsoft...
  • Blog Post: Microsoft Dynamics CRM 4.0 Management Pack for Microsoft Operations Manager 2005 is now released.

    It is now possible to manage your Dynamics CRM 4.0 environment from within Microsoft Operations Manager 2005, using the download available here The following overview is taken from the same article :- The views, tasks, rules, and knowledge specific to Microsoft Dynamics CRM 4.0 that comprise this Management...
  • Blog Post: Microsoft Dynamics CRM 4.0 updates and hotfixes

    Now that we are starting to see our first hotfixes being released for Dynamics CRM 4.0, I wanted to let you know where you can review these as they are released. Microsoft have published a Knowledge Base article here which will be updated with any new updates or hotfixes, as they become available. Currently...
  • Blog Post: Support for Microsoft Dynamics CRM 4.0 on Windows Server 2008

    Microsoft Dynamics CRM 4.0 is compatible with Windows Server 2008 based computers, however there are some known issues at this stage. We have published a Knowledge Base article that detail all the issues, including any workarounds that might be available. This article can be accessed here or by searching...
  • Blog Post: Tool to Update Microsoft Dynamics CRM 4.0 data inline and Export to CSV for Re-import

    Some of you may have been frustrated that before the launch of Microsoft Dynamics CRM 4.0, there were many demonstrations showing the ability to export data from CRM to excel and mark this for re-import. A great example of this would be that you could export a large number of Leads to Excel. Pass...
  • Blog Post: All you need to know about SQL Server build numbers:

    If you are using the SQL Server database option with any of the Microsoft Dynamics products you will know that the SQL Server engine is a critical component of the overall Dynamics solution. Many of the issues we work on can be traced back to the behaviour of SQL Server rather than anything specific...
  • Blog Post: Microsoft Dynamics CRM 4.0 now available on MSDN

    As promised, here is a quick blog to inform you that Dynamics CRM 4.0 is now available for download from the MSDN web site. This is in the form of a single DVD Disk Image (ISO) which contains all of the following components :- Microsoft Dynamics CRM Server. Email Router. Connector for SQL Server Report...
  • Blog Post: Microsoft Dynamics CRM 4.0 - Availability, Downloads, and Documentation.

    Microsoft Dynamics CRM 4.0 went RTM (Released to Manufacture) on December 17 th 2007. So where can you download it from, if you can’t wait for the availability of the media and want to take a look at it now? Each of these components can be downloaded from these locations :- Title Download Readme...
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