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  • Blog Post: Calendar Control cut off within IE8 in CRM 4.0 web clients.

    Popup are shown cut-off if the CRM window is maximised and the popup is near the edge of the window. This was resolved in the following Updates for Internet Explorer 8 http://support.microsoft.com/kb/974455 To fix this issue install the update by going to Windows Update: Windows Update is included in...
  • Blog Post: Slow CRM performance with McAfee script scanning enabled

    We have had numerous reports that the loading of CRM pages is delayed on clients that use McAfee and have the script scanning option enabled. An option to whitelist the CRM namespace is now avalable. Further details at https://kc.mcafee.com/corporate/index?page=content&id=KB65382 Best Regards...
  • Blog Post: Update Rollup 4 for Microsoft Dynamics CRM 4.0 is available

    KB968176 Update Rollup 4 for Microsoft Dynamics CRM 4.0 is available: http://support.microsoft.com/kb/968176 You can download Rollup 3 from the following link: http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=0ddf8e83-5d9c-4fe7-9ae6-f2713a024071 The update is...
  • Blog Post: Script to clean up SyncEntry_<GUID> and SubscriptionStatistics_<GUID> tables in the SQL database

    SyncEntry_<GUID> and SubscriptionStatistics_<GUID> tables are created in the <CompanyName>_MSCRM SQL Database when using the CRM-outlook clients. Generally you will have 2 of each table for each Online Client, and 3 of each table for each Offline Client. However, these tables are created...
  • Blog Post: Update Rollup 3 for Microsoft Dynamics CRM 4.0 is available

    Update Rollup 3 for Microsoft Dynamics CRM 4.0 is available. This update rollup is available for all languages that are supported by Microsoft Dynamics CRM 4.0. The Below link contains the Issues addressed in this rollup 961768 Update Rollup 3 for Microsoft Dynamics CRM 4.0 is available http:/...
  • Blog Post: Compare XML Customization files tool

    Users often wonder how to compare XML customization files. XML compare tools we can see are not specially targeted to compare our CRM XML Customization file. We now have a special tool to do this which can be downloaded from Here You can easily compare your customizations against the out of the...
  • Blog Post: Feedback required - Selected Company Restore

    If you have a minute or two we would appreciate your feedback regarding the usage of the company restore feature, within the NAV classic client. The background to this is that of looking into the tooling in the classic client, to determine new interfaces, alternatives or improvements in future versions...
  • Blog Post: 20 Key Limitation across Primary Key, Secondary Key and SumIndexFields

    The NAV documentation clearly indicates that a primary key is limited to 20 fields and that the number of fields in the primary key together with all the fields in secondary key must not exceed 20. Furthermore, it states that a SumIndexField can have at most 20 SumIndexFields. In fact the limitation...
  • Blog Post: Platform Update rollup KB 956161 is available for Microsoft Dynamics NAV 5.0 SP1

    This is the very anticipated Update 1 for Dynamics NAV 5.0 SP1. Not only does this update resolves various issues but also makes Dynamic NAV 5.0 SP1 client Windows 2008 compatible. I highly encourage that you install this on any site which already has NAV 5.0 SP1 running. This update solves some critical...
  • Blog Post: Microsoft Dynamics NAV 5.0 SP1 and SQL Server 2000

    Microsoft Dynamics NAV 5.0 SP1 introduces a new way to handle SIFT. Instead of maintaining totals in separate tables, Dynamics NAV 5.0 SP1 uses a SQL feature called indexed views. Indexed views will automatically be maintained by the SQL Server. With SQL Server 2000, updating an indexed view can...
  • Blog Post: Microsoft Dynamics NAV Compatibility with Microsoft SQL Server 2008 and Microsoft Windows Server 2008

    Microsoft Dynamics NAV plans to support Microsoft SQL Server 2008 and Microsoft Windows Server 2008 once they are available. To ensure compatibility, Dynamics NAV development will start testing Dynamics NAV 4.0 SP3 and Dynamics NAV 5.0 SP1 on these two server platforms at the beginning of calendar year...
  • Blog Post: Support for Microsoft Dynamics CRM 4.0 on Windows Server 2008

    Microsoft Dynamics CRM 4.0 is compatible with Windows Server 2008 based computers, however there are some known issues at this stage. We have published a Knowledge Base article that detail all the issues, including any workarounds that might be available. This article can be accessed here or by searching...
  • Blog Post: Closing Support Cases

    It has come to some of our attention that there is some confusion as to what the term “Closing Case” actually means. A number of partners believe that when a support engineer submits a request to the partner to close the case, they are not keen to do so as it will be the end for that case. This...
  • Blog Post: All you need to know about SQL Server build numbers:

    If you are using the SQL Server database option with any of the Microsoft Dynamics products you will know that the SQL Server engine is a critical component of the overall Dynamics solution. Many of the issues we work on can be traced back to the behaviour of SQL Server rather than anything specific...
  • Blog Post: Our Chargeable and Non-Chargeable Policies

    I am frequently asked while working through various Dynamics NAV incidents ‘Will you charge me for this case or How do you determine if my case is chargeable or not chargeable? ’. Basically, it's the engineer who makes the determination if the case is going to be chargeable or non-chargeable depending...
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