UK Microsoft Dynamics Support Team Blog

Starting with Dynamics NAV 4.0 SP3 build 24080, all builds of NAV (SQL option) have a prerequisite that SQL  Server trace flag 4616 must be turned on. This was initially required when running NAV with SQL Server 2005 but subsequently was also required...

Popup are shown cut-off if the CRM window is maximised and the popup is near the edge of the window. This was resolved in the following Updates for Internet Explorer 8 http://support.microsoft.com/kb/974455 To fix this issue install the update by going...

The Import organization process is failing with the following error message: Platform Error ===================================== 19:03:33| Error| Import Organization (Name=<OrgName>, Id=<OrgID>) failed with Exception: System.InvalidOperationException...

We have seen a couple of errors such as: "The specified Active Directory user already exists as a CRM user" "You are attempting to create a user with a domain logon that is already used by another user. Select another domain logon and try...

We have had numerous reports that the loading of CRM pages is delayed on clients that use McAfee and have the script scanning option enabled. An option to whitelist the CRM namespace is now avalable. Further details at https://kc.mcafee.com/corporate...

There might be cases in which the SQL processes running against the MSCRM database, start using all available CPU resources causing bad performance and downtimes. Using the following script it is easy to identify which processes are running in the SQL...

KB968176 Update Rollup 4 for Microsoft Dynamics CRM 4.0 is available: http://support.microsoft.com/kb/968176 You can download Rollup 3 from the following link: http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=0ddf8e83...

SyncEntry_<GUID> and SubscriptionStatistics_<GUID> tables are created in the <CompanyName>_MSCRM SQL Database when using the CRM-outlook clients. Generally you will have 2 of each table for each Online Client, and 3 of each table for...

Update Rollup 3 for Microsoft Dynamics CRM 4.0 is available. This update rollup is available for all languages that are supported by Microsoft Dynamics CRM 4.0. The Below link contains the Issues addressed in this rollup 961768 Update Rollup 3 for...

Update Rollup 2 for Microsoft Dynamics CRM 4.0 is available. This update rollup is available for all languages that are supported by Microsoft Dynamics CRM 4.0. The Below link contains the Issues addressed in this rollup 959419    Update...

Dynamics CRM 4.0 does not automatically delete the emails from the exchange mailbox of the queue. This results in the mailbox filling up with Emails which are not needed, as the activities are already created within the Dynamics CRM 4.0 application. To...

Users often wonder how to compare XML customization files. XML compare tools we can see are not specially targeted to compare our CRM XML Customization file. We now have a special tool to do this which can be downloaded from Here You can easily...

In November 2008 the Chancellor stated that the standard rate of UK VAT will drop from 17.5% to 15% on 1st December 2008, until end of Year 2009. The guidance documentation for partners and customers is now up and live and up on our public facing...

Update Rollup 1 is available for Microsoft Dynamics CRM 4.0 Update Rollup 1 is available for all languages that are supported by Microsoft Dynamics CRM 4.0. The build number of the Update Rollup 1 packages for Microsoft Dynamics CRM 4.0 Server...

If you have a minute or two we would appreciate your feedback regarding the usage of the company restore feature, within the NAV classic client. The background to this is that of looking into the tooling in the classic client, to determine new interfaces...

The NAV documentation clearly indicates that a primary key is limited to 20 fields and that the number of fields in the primary key together with all the fields in secondary key must not exceed 20. Furthermore, it states that a SumIndexField can have...

This is the very anticipated Update 1 for Dynamics NAV 5.0 SP1. Not only does this update resolves various issues but also makes Dynamic NAV 5.0 SP1 client Windows 2008 compatible. I highly encourage that you install this on any site which already...

Release 9.0 Service Pack 4 English has released! NOTE: This is the last service pack for 9.0. Compliance releases will still be available. Here are the links: CustomerSource under Downloads & Updates | Service Packs/Product Releases...

Microsoft Dynamics NAV 5.0 SP1 introduces a new way to handle SIFT. Instead of maintaining totals in separate tables, Dynamics NAV 5.0 SP1 uses a SQL feature called indexed views. Indexed views will automatically be maintained by the SQL Server. ...

The Data Provider for Microsoft Dynamics GP enables you to import data from Microsoft Dynamics GP into Microsoft Office PerformancePoint Server 2007, and is now available for download from the below links: CustomerSource PartnerSource ...

If you are submitting an electronic support request, be sure to include these details in your description of the situation. The following guide can help you prepare for a support request: Microsoft Dynamics Solution Information 1. Describe...

In response to a lot of feedback, the PartnerSource site (login required) has recently been updated. This post describes some of the improvements, and lists a number of new features which are designed to help you find the content you need. If you have...

It is now possible to manage your Dynamics CRM 4.0 environment from within Microsoft Operations Manager 2005, using the download available here The following overview is taken from the same article :- The views, tasks, rules, and knowledge specific to...

I am glad to state that Service Pack 2 (aka - GP 10 Feature Pack) has been released. CD 1 and CD 2 are now on one single DVD. The Rapid Migration, Rapid Configuration, and Performance Point Integration tools will be available at a later date. The DVD...

I am happy to state that the KB 951229 is now live! This knowledge base article lists the frequently asked questions about role-based security in Microsoft Dynamics GP 10.0 Many partners and customers have queried the security in GP 10 so this document...