UK Microsoft Dynamics Support Team Blog

We have seen a couple of errors such as: "The specified Active Directory user already exists as a CRM user" "You are attempting to create a user with a domain logon that is already used by another user. Select another domain logon and try...

SyncEntry_<GUID> and SubscriptionStatistics_<GUID> tables are created in the <CompanyName>_MSCRM SQL Database when using the CRM-outlook clients. Generally you will have 2 of each table for each Online Client, and 3 of each table for...

The Import organization process is failing with the following error message: Platform Error ===================================== 19:03:33| Error| Import Organization (Name=<OrgName>, Id=<OrgID>) failed with Exception: System.InvalidOperationException...

Starting with Dynamics NAV 4.0 SP3 build 24080, all builds of NAV (SQL option) have a prerequisite that SQL  Server trace flag 4616 must be turned on. This was initially required when running NAV with SQL Server 2005 but subsequently was also required...

Dynamics CRM 4.0 does not automatically delete the emails from the exchange mailbox of the queue. This results in the mailbox filling up with Emails which are not needed, as the activities are already created within the Dynamics CRM 4.0 application. To...

If you are using the SQL Server database option with any of the Microsoft Dynamics products you will know that the SQL Server engine is a critical component of the overall Dynamics solution. Many of the issues we work on can be traced back to the behaviour...

Popup are shown cut-off if the CRM window is maximised and the popup is near the edge of the window. This was resolved in the following Updates for Internet Explorer 8 http://support.microsoft.com/kb/974455 To fix this issue install the update by going...

We have had numerous reports that the loading of CRM pages is delayed on clients that use McAfee and have the script scanning option enabled. An option to whitelist the CRM namespace is now avalable. Further details at https://kc.mcafee.com/corporate...

The way Dynamics NAV manages SIFTs in version 5.0 SP1 is a radical step forward from previous versions. Dynamics NAV is now leveraging the power of native SQL Server functionality for this important feature.  Prior to SP1, ever since Dynamics NAV...

In Great Plains, the support cases that we receive are of wide diversity. However we deal with a number of cases that are requesting information in relation to Upgrades, Service Packs, and Documentation. The appropriate articles can sometimes take...

This is the very anticipated Update 1 for Dynamics NAV 5.0 SP1. Not only does this update resolves various issues but also makes Dynamic NAV 5.0 SP1 client Windows 2008 compatible. I highly encourage that you install this on any site which already...

Release 9.0 Service Pack 4 English has released! NOTE: This is the last service pack for 9.0. Compliance releases will still be available. Here are the links: CustomerSource under Downloads & Updates | Service Packs/Product Releases...

There might be cases in which the SQL processes running against the MSCRM database, start using all available CPU resources causing bad performance and downtimes. Using the following script it is easy to identify which processes are running in the SQL...

Users often wonder how to compare XML customization files. XML compare tools we can see are not specially targeted to compare our CRM XML Customization file. We now have a special tool to do this which can be downloaded from Here You can easily...

In AX 4 the application and kernel version details in help/about do not appear to show you which service pack is installed, this can make it difficult to tell which updates a particular system is running. Although the service pack isn’t shown it is possible...

The support cases we deal with in the Microsoft Dynamics NAV team vary a lot as you can imagine. However, one item of information which we always want to see on any new service request is the NAV build details. This information should be simple enough...

The NAV documentation clearly indicates that a primary key is limited to 20 fields and that the number of fields in the primary key together with all the fields in secondary key must not exceed 20. Furthermore, it states that a SumIndexField can have...

KB968176 Update Rollup 4 for Microsoft Dynamics CRM 4.0 is available: http://support.microsoft.com/kb/968176 You can download Rollup 3 from the following link: http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=0ddf8e83...

In November 2008 the Chancellor stated that the standard rate of UK VAT will drop from 17.5% to 15% on 1st December 2008, until end of Year 2009. The guidance documentation for partners and customers is now up and live and up on our public facing...

I am happy to announce that the latest version of Dynamics NAV SQL Server Technical Resource kit has been released. This is an essential Dynamics NAV/SQL resource which was developed by the Microsoft Dynamics NAV support team working closely with the...

It is now possible to manage your Dynamics CRM 4.0 environment from within Microsoft Operations Manager 2005, using the download available here The following overview is taken from the same article :- The views, tasks, rules, and knowledge specific to...

Some of you may have been frustrated that before the launch of Microsoft Dynamics CRM 4.0, there were many demonstrations showing the ability to export data from CRM to excel and mark this for re-import. A great example of this would be that you could...

As promised, here is a quick blog to inform you that Dynamics CRM 4.0 is now available for download from the MSDN web site. This is in the form of a single DVD Disk Image (ISO) which contains all of the following components :- Microsoft Dynamics CRM Server...

I am glad to state that Service Pack 2 (aka - GP 10 Feature Pack) has been released. CD 1 and CD 2 are now on one single DVD. The Rapid Migration, Rapid Configuration, and Performance Point Integration tools will be available at a later date. The DVD...

Microsoft Dynamics NAV plans to support Microsoft SQL Server 2008 and Microsoft Windows Server 2008 once they are available. To ensure compatibility, Dynamics NAV development will start testing Dynamics NAV 4.0 SP3 and Dynamics NAV 5.0 SP1 on these two...