I want to talk about spam. Once a versatile wartime merging of meats, it’s fast become the scourge of our inboxes. Last year alone, more than 60 trillion junk messages were sent, using enough energy to power a city almost the size of London. Each message accounts for 0.3g of CO2 = the equivalent of driving 90cm = putting an extra 3.1million cars on the road.
I get a lot of people asking me about our filtering systems and policies. Live@edu customers enjoy ‘IP Whitelisting’ to help cut down on the number of legitimate emails caught by our spam filters, but what does this mean? And what happens if you think there’s a problem?
In order to fight the scourge of spammers, we make use of a number of tools. Utilising the SenderID framework, an IP Reputation system, and our own secret-recipe-solution called SmartScreen, we block over 95% of all spam sent to Hotmail, Outlook Live and other Microsoft email platforms.
But what if you think legitimate mail from your University/School/College is getting blocked? There are 5 initial steps that you can take:
1. Go to main address for spam problems : http://postmaster.live.com
2. Ensure compliance/check guidelines on http://mail.live.com/mail/policies.aspx
3. Check best practices/FAQs on http://mail.live.com/mail/troubleshooting.aspx
4. Adopt SenderID on http://support.msn.com/eform.aspx?productKey=edfsmsbl&page=support_home_options_form_byemail&ct=eformts
5. Join the Postmaster services: http://mail.live.com/mail/services.aspx
From there, you can submit your issue directly using the fast and easy online JMRP (Junk Mail Reporting Programme) tool at https://support.msn.com/eform.aspx?productKey=edfsjmrpp&page=support_home_options_form_byemail&ct=eformts.
We’ll move quickly once you’ve reported the problem – and as long as we’re not seeing high volume of actual spam from your institution, it shouldn’t take long before things are back to normal. There are always instances where an institution is sending out a high volume of spam (due to a Phishing attach or otherwise) and aren’t aware of it. We’re here to help with that too – we’ll do out best to tell you everything we can about why your mail was blocked.
What happens when the block is lifted, I hear you ask. As a policy, we don’t delete email – so anything that was blocked will slowly filter through. Some of it may end up in the Junk Email folder, so it’s always best to advise your users to check there in the wake of a spam outage.