We've made a few changes to the Ultimate Steal website (Office 2007 Ultimate for students, for £38.95), all of which are good news. Here's what we've done:
Added the Backup DVD option to the ordering optionsTo be honest, we have been trying to put this here ever since launch, but some technical glitches stopped us. It's now there, so students can order media at the same time as ordering the licence. This is handy if they don't want to use the download service, or they want a backup.
Added email verification BEFORE entering the purchasing process
We've been getting hundreds of students who have incorrectly entered their email address during the purchase process, which means they haven't received their licence key after purchase. It's tricky for us to resolve these individual problems quickly, and also inconvenient for students. So now, before you get to the online shop process, you have to provide your student email address (ending in .ac.uk) and then get an email confirmation and website login. This way, if you put in the incorrect email address, you won't get your website login - you'll have to go back and enter it again correctly.
Even more reasons to tell your students about the Ultimate Steal
Still have not received any email from yourselves re: login details.
Is this a genuine offer - seems not!!!
I know the system is working because we're seeing orders coming through regularly. We looked into this on Friday, because some people were reporting not receiving the emails. The system is definitely sending the emails (apart from the first bullet below), but there are some reasons why you may not be receiving them:
- You have to use an email address ending in .ac.uk
Which means that if you're using any other email address (like a Hotmail one), then it won't send
- We're getting quite a few queries where people have simply put in the wrong email address (missing a dot or letter or similar). Easiest way to find out if this is a problem is to try again.
- You may have to check your spam folder. Some email clients dump the confirmation email in the spam folder. One way to avoid this is to ensure that the Digital River (who run the site) domain is in your list of safe senders (digitalriver.com)
- Your college/uni spam filter may be blocking it - if all 3 steps above are okay, then see if you can ask the IT team to make sure digitalriver.com is in their email whitelist, so that it doesn't get picked up by their spam system. (Easy way to check this one - get another student within the same college/uni to register, and see if their email gets through)
If all of that fails, drop a line to the Customer Service team, using this page:
Hope that helps
I currently attend Sixth Form, and as such I only get an email address ending in .sch.uk (the school website). Does this mean I am not eligible?
I'm sorry to say that you aren't able to order using a .sch.uk email address. This offer was intended for university students, and we were able to stretch this a little to FE students who had a .ac.uk email address.
You can still order Office at a lower-than-retail price through our education partners (find links here)
I have just started studying for a PGCE in continuing education. However this course is only part time (for 3 years). I do have a valid email address for the satelite college that i am studying at, but want to know if this makes me eligible for the download
I can't answer specifically, from the info you've given, but I guess the second of the qualifying criteria comes into play, and it will depend on how much contact time you have scheduled on your course:
If you are a Further Education student, you must have at least 15 hours of scheduled contact time for your course
It is a postgraduate course through staffordshire univeity.
Am confused as the criteria states that the PT hours clause is only linked to FE courses, this course is HE but PT...
Thanks for the clarification Mark. (Sorry, I'd assumed FE as you'd popped the comment onto the FE blog, rather than the HE blog).
As it's a postgraduate course in HE, then it does qualify under the eligibility criteria, which is:
If you are a Higher Education student, you must be enrolled in an undergraduate or postgraduate level course
What if we ordered before you added the backup dvd option? Do we still get a backup dvd?
Or do we have to order it again?
You'll be shortly getting an email from Digital River (our delivery partner for the website) giving you a URL to order the backup DVD directly.
Just entered my email and got the link + password, but I click try to login it takeme back to the page asking for an email address. Why is this happening?
Not sure why it's not working for you - I know that it is working for most people, as the web logins are still going up.
If it still isn't working, then contact the customer service team. There's a link on the FAQ page (accessed from the main www.theultimatesteal.co.uk website), or go straight to this page:
I purchased Office from the ultimate steal site but when I try to download it keeps telling me that the webpage is unavailable. I tried just clicking on the download button, as well as using the right click save target as method but both times the page doesn't open. I also tried just entering the product key into Office but it keeps saying that's incorrect (although I did read that an expired version of Office can't be converted.
I called up the Microsoft Support number and they told me the page was working fine for them so they couldn't help me and advised me to email digital river directly, which I did but I've not heard back from them either.
Any ideas what's going on?
Don't worry about my previous comment - I figured out a way around it.
I want to buy Office 2007 under the Ultimate Steal terms, but, my internet connection is unreliable. However, I picked the trial disks at a Microsoft Event. If I purchase without downloading, can I use the license key with an installation from this disk(s)?