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The Microsoft UK Government Blog
News and views from the Microsoft UK Government Team

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  • Blog Post: Microsoft CityNext: How to turn customer service into a cost saver

    It’s hard to believe, but there was time when nothing was available on a self-service basis. If you wanted to buy a loaf of bread, you had to go to a bakery and wait in line to be helped. Some people appreciated the service, but the process was slow and cumbersome -- while the extra personnel costs...
  • Blog Post: What the 10 strangest questions put to local councils teach us about government communication

    It's no secret that citizens ask a lot of their government -- but some questions are trickier to answer than others. "Do you know where I could get an old bath that I could fill with custard?" Most people would have no idea what to say to that -- but the London Borough of Sutton had to give it...
  • Blog Post: Working faster or working better: Which saves public sector orgs more money in the long run?

    It's no secret that government organisations are under pressure to cut costs. But in the rush to save money, it's important not to lose sight of the difference t between efficiency and effectiveness. Customer service in the public sector is a marathon, not a sprint. Most businesses enjoy relatively...
  • Blog Post: Digital by Default - Councils don't have websites, they ARE websites

    " Your council used to have a website - now your council is a website " was the thought-provoking assertion by social entrepreneur and founder of mySociety Tom Steinberg at the recent SOCITM Building Perfect Council Websites 2012 event in Birmingham. Many local authorities already make extensive use...
  • Blog Post: Dear Government: Do you have an app for that?

    If you’re like me, the thought of being away from your smartphone, even for a day, creates a sense of anxiety. These days, I’m checking email, paying bills, managing schedules, and navigating on road trips — all from my smart phone. It’s become indispensable. As smartphones become...
  • Blog Post: Free online meeting and demo of Office 365 for UK charities

    If you work in one of the many marvellous charities spread throughout the UK, you might be looking into ways of communicating effectively. Great communication to the public is something so essential for charities but how is your communication within your organisation? Is there room for improvement...
  • Blog Post: Worldwide Government Solutions Forum 2012 - Government Digital Services

    The demands that governments are facing from their citizens and workers are changing and it has become crucial for governments to look for new technologies as a catalyst to help them overcome these hurdles with fewer resources. Turning to Cloud computing services can make it dramatically easier and...
  • Blog Post: Why attend the Worldwide Government Solutions Forum in April?

    Worldwide Government Solutions Forum, 24 th -25 th April 2012, Cardinal Place (Microsoft), London. It’s just under two months until the Worldwide Government Solutions Forum (GSF) rolls in to London. It’s theme this year is ‘efficiency and opportunity: how cloud and technology innovations...
  • Blog Post: Operational Efficiency - fall in love with your browser this Valentine's Day!

    Love it or hate it, it's that time of year again when the world goes all lovey-dubby. Valentine's Day is upon us and it's a time for reminding that special someone in your life how much you love them. Some would say a love for tech (or in this case software), can almost rival love for another human being...
  • Blog Post: Don’t miss the 6th Government Solutions Forum

    During the coming weeks, we will be devoting some space on our UK Gov Blog to information about the Worldwide Government Solutions Forum (GSF), taking place at Microsoft in London this April. Today, our colleague Per Bendix Olsen - Worldwide Public Sector EMEA Partner Lead, introduces this year's GSF...
  • Blog Post: Microsoft and Safer Internet Day 2012 - Tues 7th Feb!

    Happy Safe Internet Day! It's a subject we take very seriously and it forms a central element to our business best practises. As well as it being a core responsibility for our company, many of us are parents and care deeply about online safety for our children. The tools Microsoft produce provide excellent...
  • Blog Post: Day two at ukgovcamp 2012

    We’ve been attending UK GovCamp , an ‘unconference’ that aims to bring together public sector professionals to discuss best practice use of technology. The event lasts 2 days, read our day one wrap-up post to see what happened yesterday. As with yesterday and in the true ‘unconferencing’...
  • Blog Post: Government Gateway: A model for e-government service (plus events for your diary)

    Whilst the concept of online transactions is now a mainstream activity for most consumer organisations, designing and building this type of online service in government presents unique challenges. Unlike online banks, or eBay or Amazon, an online government transaction platform has to be designed with...
  • Blog Post: Govcamp 2012 preview

    With just over a week to go until Govcamp2012, we’re taking a quick look at what we can look forward to on 20 th and 21 st January! UKGovcamp is all about people making the time to talk, listen and think about how digital changes the way the UK government works. Conversations around this...
  • Blog Post: Get Online @ Home – benefits for local government

    In the UK there are still 8.4 million people who have yet to use the Internet and 5% of schoolchildren do not have access to a PC at home to assist with their education and learning. As initiatives go, ones which provide computers for as little as £99, are winners. That is exactly what the Get...
  • Blog Post: Weathering the storm with social media

    Despite not feeling much like it recently, Winter is upon us and, if the weather reports are to be believed, we are in for a bit of a battering over the next 48 hours. Every council around the UK will be battening down the hatches and preparing themselves for whatever the weather can throw at them and...
  • Blog Post: Smarter Government – Microsoft on Government Worldwide Blog

    There is a new blog in the Microsoft portfolio of Public Sector blogs that I’d like to bring to your attention. It is a worldwide blog called Microsoft on Government that contains fascinating examples from across the globe on how public sector organisations are using ICT to innovate and improve...
  • Blog Post: Microsoft's Dynamics CRM 4.0 launch

    I've noticed how the use of CRM (Customer Relationship Management) systems have been growing rapidly in the public sector. Sophisticated customer management techniques are vital to support the continuing development of your service delivery. There are quite a few case studies of customers within Government...
  • Blog Post: Interesting international report on government customer/citizen service

    I've just come across this interesting free report from Accenture which benchmarks the UK against 21 other countries for customer service. This is the 8th year of this report but this is the first year that they've included a measure reflecting the citizen's view of the service provided to them. This...
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