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The Microsoft UK Government Blog
News and views from the Microsoft UK Government Team

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  • Blog Post: Microsoft CityNext: How technology is transforming Cambridgeshire Police

    When people talk about the pressures facing government offices, they often focus on a tiny piece of the puzzle: trimming this year’s budget, adopting this year’s new technology or meeting the citizen needs in the near term. The trouble with that approach is it ignores all those factors are...
  • Blog Post: Microsoft CityNext: How better customer service helped Sunderland City Council save money

    Sunderland City Council’s problem had a familiar problem. The city provided more than 700 services to its 280,000 citizens, but accessing those services wasn’t always straightforward. Citizens had to navigate multiple systems and access points to request services. These inefficiencies weren’t...
  • Blog Post: 7 steps to bringing your organisation into the cloud

    This post is an excerpt from the free e-book “Bringing the UK Government into the Cloud.” Download the full e-book today or e-mail us at ukps@microsoft.com for more information. Having worked with many public sector organisations of different sizes – either directly or through our...
  • Blog Post: Microsoft Dynamics is now IL2 accredited on CloudStore

    Today we're proud to announce that Microsoft Dynamics now has Impact Level 2 security accreditation on CloudStore. Dynamics joins Azure and Office 365 in having IL2 accreditation, making it possible for public sector offices to adopt a secure total cloud solution. Here's what that means for your office...
  • Blog Post: It's time to rethink public sector collaboration -- here's how

    Discussions about public sector collaboration usually focus on ways for different departments to work together -- or maybe ways that the government can do a better job of listening to its citizens. Both topics are important, but they’re not the whole story. It’s equally important for the...
  • Blog Post: Event: Learn to deliver great customer experience for public sector in a ‘digital by default’ world

    Embracing a ‘digital by default’ approach to citizen services can help public sector organisations cut costs – but it comes with a catch. To realise those savings, you have to convince citizens to opt for digital services by offering them a great customer experience that trumps anything...
  • Blog Post: 3 keys to successfully embracing ‘digital by default’

    There’s no hotter buzzword in all of government IT than ‘digital by default.’ By this point, everyone knows it is much more efficient for government offices to offer services to citizens online, rather than by phone, by post or in person. Moving government services online is set to...
  • Blog Post: Free webinar: Welsh Government shares its digital delivery and cost-cutting secret

    Public sector organisations are all under pressure to deliver more services ‘digital by default’ for less. Impossible? Not at all. The Welsh Assembly found a way to do both for 200 services, consolidating 8 inefficient systems into a single workflow that met the needs of 29 different government...
  • Blog Post: How do you manage data carved in stone?

    Even in today's Digital By Default world, the headstones commemorating the sacrifices of servicemen and women who died in battle will always be analogue. But the process of managing and maintaining those markers is a very different story. The Commonwealth War Graves Commission needed to be able to...
  • Blog Post: Working faster or working better: Which saves public sector orgs more money in the long run?

    It's no secret that government organisations are under pressure to cut costs. But in the rush to save money, it's important not to lose sight of the difference t between efficiency and effectiveness. Customer service in the public sector is a marathon, not a sprint. Most businesses enjoy relatively...
  • Blog Post: Social Tools in the Workplace

    Microsoft research released on 27th May reports that almost half of employees believe that social tools used in the workplace aid their productivity but interestingly, more than 30 percent of companies underestimate the value of these tools and therefore place restrictions upon their use by employees...
  • Blog Post: 'Digital by Default' - Microsoft Dynamics CRM event for Central Government - 3rd May

    Please join us at our Digital by Default' Central Government event taking place on 3 May at our London Victoria offices. Rural Payments Agency will talk about their experience and benefits of using Dynamics CRM. Two of our SME partners will be presenting their tailored solutions built on the Dynamics...
  • Blog Post: City of London improves customer satisfaction while sharing best practise with the SLG

    The City of London is an ancient organisation using modern technology to deliver services to a large and complex range of constituents that includes local residents, visitors, small businesses, international corporations, embassies, and over 300,000 daily commuters. Previously, the city had no unified...
  • Blog Post: The Electoral Commission improves data accuracy and customer service with CRM

    Here is a great case study for anyone thinking of improving data accuracy, cutting admin and improving customer relations... The Electoral Commission is a body set up by the United Kingdom (U.K.) parliament to regulate party finance and set election standards. To improve decision making through more...
  • Blog Post: Council boosts collaboration and customer service with business management software

    Plymouth City Council is facing a big social challenge - a 16-year life expectancy gap between the east and west of the city. Addressing this issue requires all services - including social and health care, policing, and housing - to work closely together. To achieve this, the council needs to update...
  • Blog Post: Well on the way to Cloud

    Half of respondents to the latest research into public sector and the Cloud feel positive towards using public cloud services for their organisation. Indeed, a majority of respondents to UKAuthority’s ‘G-Cloud, CloudStore & the future of public sector ICT’, identified Cloud benefits...
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