The Microsoft Dynamics CRM Technology User Group is a UK-based forum for the exchange and presentation of ideas and learning experiences relating to the Microsoft CRM product.

The user group focuses on the technology around the Microsoft CRM product and the intended audience is technical practitioners, developers and people who specialise in the deployment of Microsoft CRM. The intended audience is therefore primarily - but not exclusive to - consultants who implement, configure and customise Microsoft CRM.

The user group is focused around meetings between members, and offers the following:

• National Conferences with keynote presentations from Partners and other expert speakers
• Informal regional meetings hosted by local members
• Monthly newsletter
• Web-site for sharing user group information
• Subsidised training courses and discounts on books
• The opportunity to work with Microsoft on the direction of the CRM product  

The next user group meeting is at Microsoft's Reading Campus on Monday October 15th from 1pm - 5pm. 

Go to www.crmusergroup.co.uk for registration and further information.

Key Agenda Items:

Titan Overview - Reuben Krippner, Microsoft
Learn about the key areas of investment in the next version of Microsoft CRM (Codenamed “Titan”). Find out what the upgrade path will be for your deployment of Microsoft CRM.

Automated CRM Requirements Specifications - Neil Benson, Increase
Have you ever written or received a perfect CRM requirements specification – complete, unambiguous, and appropriately detailed for the users and developers?
Neil will show how to build a customised, annotated CRM screen specification in a wireframe prototyping tool. The results are much less ambiguous, more complete and appropriately detailed requirements specifications.
Using wireframes dramatically improves requirements communication, prevents misunderstandings and costs a fraction of getting requirements wrong.

Mobile CRM Solutions - Dean Carroll, Aspective (subsidiary of Vodafone)
In today’s business climate, organisations are being forced to work differently in order to stay competitive. There are increasing demands on people and organisations to deliver greater results in shorter timescales. The workplace is truly changing and becoming ever more mobile, with 41% of workers now spending 10-24 hours a day away from their desks. During this presentation Aspective will discuss the business drivers and benefits of mobile business computing and applications and demonstrate specific solutions for Microsoft Dynamics CRM.

Q&A and General Discussion
We will be joined by members of Microsoft’s UK CRM team for a general discussion on any Microsoft CRM topic. Bring your questions/topics along to be raised with other members of the user group. Help define the direction of the user group. Also - what topics would you like to see at future meetings? Should presentations be aimed at a business or technical level?

Hope we see you there!

Best Wishes,

Reuben Krippner, UK MSCRM Partner Technology Specialist