Each year we have about 80-90 interns that join Microsoft for a year, normally after their second year at university. They work all over the business, and each year we have two that work in the education team. One of last year’s interns, Mitch, worked on support for education licensing (Oh, I can hear the jealous cries now!) and now that he’s returned to university for his final year, he’s doing a business project as a replacement for a dissertation. And he’s chosen to work on a customer satisfaction project with education licensing. We benefit too, as he’ll present back the results of his work to Microsoft as well as his university lecturers (although individual responses stay anonymous).

And he’s asked me if I can ask for your help:

Microsoft Education Customer Satisfaction (Research)

My name is Mitch Phypers; Between June 2008 and July 2009, I worked as an intern at Microsoft specifically within the UK Education Licensing team providing licensing and operational support to Microsoft Partners.  I am now in my final year of university studying Business with Operations and Project Management.

Instead of a dissertation, I have had the opportunity to work with a university colleague on a consultancy project for a company.  We have decided to focus the consultancy project on Microsoft’s education customer satisfaction, looking directly at licensing satisfaction specifically in Schools.

Would you be willing to take part in a telephone call with myself at some point during February?

I would be really interested to hear about your personal experiences with Microsoft and your honest opinions/views of the current licensing processes in place (including licence management, product licensing, licence documents etc).

If you would be willing to participate in a telephone interview (15-30 minutes max), that would be fantastic.  If you could please let me know by emailing a confirmation to gmconsulting@live.co.uk (This email has been created for our project purpose only).

We hope to hear from you soon.

Mitch has already done a batch of research with some of our education licensing partners, and he’s now keen to get some impressions from the ‘other side of the fence’! If you’re willing to give him a bit of your time, then drop him an email and let him know. I’m guessing that some of you who read the blog would have an opinion to share?