This is Day 7 of 30 Days of Integrated Assistance . Rush hour Have you ever noticed that when you do something regularly, you develop a pattern? Yeah, I know, I’m a genius, but think about it. You build habits and routines. You take...

This is Day 6 of 30 Days of Integrated Assistance . Confusion is a good thing. I look for it and ask people about it whenever I see it. If I can identify what the confusion or mistake is, then I can identify a solution. Sure, confusion means there’s...

This is Day 5 of 30 Days of Integrated Assistance . This is the third part of my discussion on Solicited and Sought Content. We went through Solicited Content (remember Clippy? now forget him) and Sought Content (RTFM – read the fascinating...

This is Day 4 of 30 Days of Integrated Assistance . The customer must be able to seek and find content at any time. Providing customers with the basics of what they require is the least that we can do. It doesn’t have to be a ton of content....

This is Day 3 of 30 Days of Integrated Assistance . So now that we’ve established that no help is the best kind and that your elevator is a labyrinth of Integrated Assistance solutions (IAS), I’d like to divide the types of IAS and Help...

This is Day 1 of 30 Days of Integrated Assistance . The best Help that users can have... is none : It’s a better user experience if users never have to use Help . While that is ultimately impossible, the degree to which that is true can always...

This is Day 2 of 30 Days of Integrated Assistance . Ingegrated Assistance is not unique to software. The more we see it in everything around us, the easier it is for us to automatically implement it into our user interface (UI) designs. For example...

Here are 30 days of Integrated Assistance, one day at a time. Why 30 days? 1. The best help is NO HELP!!! 2. IA and... your elevator 3. Solicited Content 4. Sought Content 5. Solicited and Sought Content...

30 Days? Yes, 30 days. My eventual goal is to keep up with 3 posts a week on my current topic for 10 weeks. If I want to post something that isn't my current topic, I can, but it doesn't count toward my three posts a week (so I'd post it on one of...

User Ed is a blog written by a User Education professional, Ed Price. On this blog, I will typically write on a topic for 30 days in my "30 Days of..." series (such as " 30 Days of Integrated Assistance "). The basic idea is that I will write 3 blog...