I recently had the pleasure of speaking with Steve Dellutri – CTO and Founder of CosmoCom – about their hosted and on-premise solutions for distributed call centers.

Steve and his team have done a great job in architecting a solution that’s proven adaptable to changes in deployment topology and customer demand over the long haul.

If you’d like to hear more on topic, check out the videos I’ve posted here and here.

Cheers!