Video Link - http://channel9.msdn.com/posts/jodonnell/Aspect-leverages-storage--compute-in-call-center-application/

Aspect Software, Inc. describes their recent project to move storage and processing of screen capture and voice conversations from their call center application into Azure.

As call centers have to retain large amounts of voice data recordings for many years, using Azure ensures the customer does not have to maintain hardware for potentially five years or more. Windows Azure takes care of the burden of data retention.

 

John O'Donnell
Microsoft Dynamics ISV Architect Evangelist
Microsoft Corporation
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