A couple of weeks back I had the chance to chat with Michael Levy, Software Architect at SpeechCycle, about their Rich Phone Applications and how SpeechCycle leverages Visual Studio, .NET, and the Windows Azure for a very innovative solution for call centers.
SpeechCycle Home Page

You can find the interview at http://bit.ly/AzureSpeechCycle

SpeechCycle’s Rich Phone Applications (RPAs) seamlessly integrate customizable voice user interfaces with enterprise applications and web services to deliver an immersive caller experience that is a generation beyond traditional natural language dialog systems.

Check also Gunther's blog @ http://blogs.msdn.com/glenz and the USISVDE blog @ http://blogs.msdn.com/usisvde

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