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Video Link - http://channel9.msdn.com/posts/jodonnell/Demonstration-of-the-Convergys-Smart-Communications-Suite-Powered-By-Microsoft/
This demonstration showcases the base capabilities included in the proof of concept of the Convergys Smart Communications Suite powered by Microsoft.
The demonstration includes a scenario where an individual has been captured as a lead for the local mobile service provider. The Customer Service Rep (CSR) follows up on the lead by contacting the customer to see if they have decided to order services.
Enjoy the show!
John O'Donnell Microsoft Dynamics ISV Architect EvangelistMicrosoft Corporationhttp://blogs.msdn.com/jodonnellhttp://blogs.msdn.com/usisvdehttp://www.twitter.com/jodonnel