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Troubleshooting .NET Framework 4 Install failures

Troubleshooting .NET Framework 4 Install failures

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Note: If these troubleshooting instructions do not help, search or post on MSDN Forums in .NET Framework Setup or Visual Studio Setup and Installation. This is a community-driven web site on which Microsoft employees also participate.

 

How to locate the latest installation log file and installation error code:

 

  1. Navigate into the temp directory (Click Windows button, type %temp% in search bar and click temp folder in search results)
  2. Search for filename that starts with “Microsoft .NET Framework 4 Setup” (It is an HTML document)
  3. Navigate to the end of the html file.

You would see last line in the file starting with “Final Result: Installation failed with error code:” It will be followed by error code, e.g. (0x80070642)

 

Refer to following table for each error code:

 

  1. Error Code: 0x80070002 (MSI fails to start installation)

 Steps to identify the issue:

               1. Open the latest installation log file

  1. Use Ctrl+F to search for the text "PerformOperation returned 2 (translates to HRESULT = 0x80070002)".
  1. Look at the pervious line with the text pattern as MSI(<<Drivename:\<<GUID>>\netfx_core_x86.msi)
  1. For e.g. "MSI (E:\073b39cc3bdd7647a3baf06ef854a959\netfx_Core_x86.msi) Installation failed"
  1. It means that Drivename ( as above example, E: drive ) does not have administrator  appropriate permission

 Steps to resolve the issue:

 

  1. Go to Start-> Computer
  1. Right click on the Drive name identified in the log file ( drive name identified in step 4 above)
  1. Go to Security tab,Click on Edit button to update the permissions
  1. Select Administrators under Groups or user names list
  1. Select  Full control,Modify,Read & execute,Read, Write by clicking on Allow check boxes.
  1. Click on Apply, this will start updating all the files permission existing in the drive.
  1. Click OK.

 

Steps to Verify the issue resolution:

  1. Restart the .NET4 framework setup again

.NET4 Framework 4 setup -> http://www.microsoft.com/downloads/details.aspx?FamilyID=9cfb2d51-5ff4-4491-b0e5-b386f32c0992&displaylang=en

 

  1. Error Code:  0x00000BC9

 

Steps to identify the issue:

  1. Open the latest Microsoft .NET Framework setup log file in the temp directory
  1. Search for "exit code 3017 (translates to HRESULT = 0xbc9)"   in the log file.

 

Steps to resolve the issue:

  1. Restart the machine.

 

  1. Error Code: 0x80070643

 

  1. [This is applicable if you are running Windows x64 operating system]

 

Check if it's 1719 MSI internal error:

Steps to Identify the issue:

  1. Open the latest installation log file in the temporary directory
  1. Use  Ctrl + F to search for the text "Returning IDOK. INSTALLMESSAGE_ERROR [The Windows Installer Service could not be accessed. This can occur if the Windows Installer is not correctly installed. Contact your support personnel for assistance.]
  1. This may indicate that Windows Installer registry keys may not be correct

Steps to resolve the issue:

  1. Click Windows button and type 'regedit' in search bar.
  1. Click 'regedit' in search results
  1. Navigate to following registry hive:

HKLM\Software\Microsoft\Windows\CurrentVersion\Installer

 Check if following registry keys have correct values:

  •  MsiExecCA32 should end with \Windows\syswow64\msiexec.exe
  • MsiExecCA64 should end with  \Windows\system32\msiexec.exe

Re-run setup program after trying troubleshooting steps. 

 

4.  Error: 1060 (424)

 

 

Steps to identify the issue:

  1. Open the latest Microsoft.NET framework setup log file in temp directory
  1. Search for " exit code 1060 (translates to HRESULT = 0x424)"
  2. Also, confirm that message prior to the error line shows the below message:

"The specified service does not exist as an installed service. ."

 

Steps to resolve the issue:

  1. Install windows update service

Refer

http://windows.microsoft.com/en-ID/windows7/Windows-Update-error-80070424

http://www.techiecorner.com/112/error-number-0x80070424-in-windows-update-solution/

 

 

For Windows 2000, for Windows XP, or for Windows Server 2003

To make sure that the required services are available and are running, follow these steps:

  1. Click Start, click Run, type services.msc, and then click OK.
  1. Double-click Background Intelligent Transfer Service.
  1. If the Startup status shows "Stopped," click Start, and then click OK.
  2. Double-click Automatic Updates.
  1. If the Startup status shows "Stopped," click Start, and then click OK.
  1. Double-click Workstation.
  2. If the Startup status shows "Stopped," click Start, and then click OK.
  1. Close the Services dialog box and then try to install updates again.

 

Notes

  • If the Background Intelligent Transfer Service does not appear in the list of services, click the following link to view the KB article on the Microsoft Web site and download the update:
    923845  An update package for Background Intelligent Transfer Service (BITS) is now available for Windows Server 2003 and for Windows XP
  • If the Automatic Update Service does not appear in the list of services, follow the steps that are listed in Method 3.

For Windows Vista, for Windows Server 2008, and for Windows 7

To make sure that the required services are available and are running, follow these steps:

  1. Click Start, type services.msc in the Start Search box, and then click services.msc in the programs list. If you are prompted for an administrator password or for confirmation, type the password or provide confirmation.
  2. Double-click Background Intelligent Transfer Service.
  3. If the Startup status shows "Stopped," click Start, and then click OK.
  1. Double-click Automatic Updates.
  1. If the Startup status shows "Stopped," click Start, and then click OK.
  1. Double-click Workstation.
  2. If the Startup status shows "Stopped," click Start, and then click OK.
  3. Close the Services dialog box and then try to install updates again.

                   <http://support.microsoft.com/kb/968002 has more details>

 

5.  Error: 0x80004002

Steps to identify the issue:

  1. Open the latest Microsoft.NET framework setup log file in temp directory
  1. Search for "exit code 0x80004002"

 Steps to resolve the issue:

        1.       Click Start and type notepad in the Start Search box, and then click notepad in the Programs list.

2.       Copy the following commands, and then paste them into the Notepad window.

REGSVR32 WUPS2.DLL /SREGSVR32 WUPS.DLL /SREGSVR32 WUAUENG.DLL /SREGSVR32 WUAPI.DLL /SREGSVR32 WUCLTUX.DLL /SREGSVR32 WUWEBV.DLL /SREGSVR32 JSCRIPT.DLL /S   REGSVR32 MSXML3.DLL /S1

3.       On the Notepad File menu, click Save As .

4.       .In the File name box, type register.bat , and then click All Files (*.*) in the Save as type box.

5.       Save the register.bat file to the desktop.

6.       Right-click the register.bat file, and then click Run as administrator.

If you are prompted for an administrator password or for confirmation, type the password, or click Continue.

7.       Try to install .NET Framework 4 setup again

If installation still fails with same error code, please follow the steps below:

1.       Download and install the Windows Update Agent

For more information about how to download the latest version of Windows Update Agent, click the following article number to view the article in the Microsoft Knowledge Base: 949104   (http://support.microsoft.com/kb/949104/)

 

 

 

 

 

 

Blocking Error messages:

 1. If you see following message in .NET4 Setup message box - " You must install the 32-bit Windows Imaging Component (WIC) before you run Setup. Please visit the Microsoft Download Center to install WIC, and then rerun Setup."

Resolution: Please visit http://go.microsoft.com/fwlink/?LinkId=162643 and install "wic_x86_enu.exe" file. After installing "wic_x86_enu.exe", rerun .NET Framework 4 setup

 

 

 


Incase you still see setup failure, please post your question with your setup log on the forum -> http://social.msdn.microsoft.com/Forums/en-US/netfxsetup/threads

Regards,

Varun Gupta

 

 

 

 

  • hi, i was trying to install .Net Framework 4 but i got this error during installation:

    OS Version = 6.0.6000, Platform 2

    OS Description = Vista - x86 Home Premium Edition

    CommandLine = C:\d808e7828b7af4b414\\Setup.exe /x86 /x64

    Using Simultaneous Download and Install mechanism

    Operation: Installing

    Package Name = Microsoft .NET Framework 4 Setup

    Package Version = 4.0.30319

    User Experience Data Collection Policy: Disabled

    Number of applicable items: 11

    Exe (C:\d808e7828b7af4b414\SetupUtility.exe) succeeded.

    Exe Log File: dd_SetupUtility.txt

    ServiceControl operation succeeded!

    Exe (C:\d808e7828b7af4b414\Windows6.0-KB956250-v6001-x86.msu) failed with 0x4002 - (null).

    Final Result: Installation failed with error code: (0x00004002) (Elapsed time: 0 00:01:33).

    Is there a way to solve this???

  • I have run the cleanup tool, but I can't get any version of .net framework to install. They all fail in some way or another. I am using XP x64, and have tried all the above solutions to no avail.

  • now my system running with net frame work 3.0,when i tried to install net frame work 3.5,the suggestion was to install first net frame work 3.1 and above.what can i do this situation

  • Hi Woody96,

    please post your question with your setup log on the forum -> social.msdn.microsoft.com/.../threads

    Please use following page to collect logs:

    blogs.msdn.com/.../instructions-to-collect-net-framework-4-and-visual-studio-2010-beta-setup-logs.aspx

  • Hi Prakash.s,

    Can you provide exact steps that you used to install .NET Framework 3.5? Can you post link to the installer that you used to install?

  • I am trying to install dot net 4 on the Windows XP Embedded; I am trying to install the dot net on this system getting Final Result: Installation failed with error code: (0x80070643), "Fatal error during installation.

    Please provide me the download link for Dot Net 4 from windows XP Embedded

  • Hi Chandar,

    Sorry to hear that you are running into install issue.

    Can you please post your question with your setup log on the forum (other people on my team can help too)-> social.msdn.microsoft.com/.../threads

    Please use following page to collect logs and share logs on a skydrive for us to take a look.

    blogs.msdn.com/.../instructions-to-collect-net-framework-4-and-visual-studio-2010-beta-setup-logs.aspx

    Just drop me a comment on my blog with link to your forum post so that I can respond ASAP.

    Regards,

    Varun

  • I have Error Code: 0x80070643 problems but I am not running my cpu in x64 mode. Where can I find a solution for 32 bit? I am also having issues with IE9. After reboot upon clicking icon, the E9 window flashes to open and then ..disappears. Over and over again, any clues for .NET 4?

    chriscccarpenter@hotmail

  • Hello,

    i am experiencing problem with net framework 4 setup in Win XP SP3 build 2600. My installation wont start, there atre no error messages and i am not able to get any log files from %temp% directory. I  have latest udates from microsoft insalled.

    Thx.

  • i have a 66a code on my vista hp laptop it will not install the net4 frame net work up date???? what to do please help????

  • Hi Janet,

    Sorry to hear that you are running into .NET update installation issue. Can you collect .NET update setup logs using automated log collection software. Instructions are at following link -> blogs.msdn.com/.../instructions-to-collect-net-framework-4-and-visual-studio-2010-beta-setup-logs.aspx

    Please send logs to netfxsetup at microsoft dot com.

    Sincerely,

    Varun

  • Blocking Issues:

    You cannot use this setup program to install the .NET Framework.  For more information, see the <A HREF="go.microsoft.com/fwlink file</A>.

    this was the issue.... im using Win xp 32 bit...

  • Hello, I have an error code not listed or mentioned above:

    0xC8000222

    I'm running Seven.

    Thank you.

  • I'm heaving some dificulties to install .Net Framework 4/

    heres the Log of the installation failuier.

    OS Version = 6.1.7601, Platform 2, Service Pack 1

    OS Description = Windows 7 - x64 Ultimate Edition Service Pack 1

    CommandLine = G:\834fca5fd48973a2661101f6\\Setup.exe /x86 /x64 /ia64 /web

    TimeZone = שעון קיץ ירושלים

    Initial LCID = 1033

    Using Simultaneous Download and Install mechanism

    Operation: Installing

    Package Name = Microsoft .NET Framework 4 Setup

    Package Version = 4.0.30319

    User Experience Data Collection Policy: Disabled

    Number of applicable items: 12

    WinHttpDetectAutoProxyConfigUrl failed with error: 12180

    Unable to retrieve Proxy information although WinHttpGetIEProxyConfigForCurrentUser called succeeded

    Exe (G:\834fca5fd48973a2661101f6\SetupUtility.exe) succeeded.

    Exe Log File: dd_SetupUtility.txt

    ServiceControl operation succeeded!

    ServiceControl operation succeeded!

    Exe (C:\Users\Tsahi\AppData\Local\Temp\Microsoft .NET Framework 4 Setup_4.0.30319\Windows6.1-KB958488-v6001-x64.msu) failed with 0x80080005 - ‏‏הפעלת השרת נכשלה .

    Final Result: Installation failed with error code: (0x80080005), "‏‏Server execution failed " (Elapsed time: 0 00:02:27).

    Thank you in advance.

    P.S.

    I'm sorry about my poor english.

  • Hello, Tsahi!

    Sorry to hear that you have encountered setup failure. Can you send me an email on netfxsetup at microsoft dot com?

    Sincerely,

    Varun

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