VarunGupta

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Troubleshooting .NET Framework 4 Install failures

Troubleshooting .NET Framework 4 Install failures

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Note: If these troubleshooting instructions do not help, search or post on MSDN Forums in .NET Framework Setup or Visual Studio Setup and Installation. This is a community-driven web site on which Microsoft employees also participate.

 

How to locate the latest installation log file and installation error code:

 

  1. Navigate into the temp directory (Click Windows button, type %temp% in search bar and click temp folder in search results)
  2. Search for filename that starts with “Microsoft .NET Framework 4 Setup” (It is an HTML document)
  3. Navigate to the end of the html file.

You would see last line in the file starting with “Final Result: Installation failed with error code:” It will be followed by error code, e.g. (0x80070642)

 

Refer to following table for each error code:

 

  1. Error Code: 0x80070002 (MSI fails to start installation)

 Steps to identify the issue:

               1. Open the latest installation log file

  1. Use Ctrl+F to search for the text "PerformOperation returned 2 (translates to HRESULT = 0x80070002)".
  1. Look at the pervious line with the text pattern as MSI(<<Drivename:\<<GUID>>\netfx_core_x86.msi)
  1. For e.g. "MSI (E:\073b39cc3bdd7647a3baf06ef854a959\netfx_Core_x86.msi) Installation failed"
  1. It means that Drivename ( as above example, E: drive ) does not have administrator  appropriate permission

 Steps to resolve the issue:

 

  1. Go to Start-> Computer
  1. Right click on the Drive name identified in the log file ( drive name identified in step 4 above)
  1. Go to Security tab,Click on Edit button to update the permissions
  1. Select Administrators under Groups or user names list
  1. Select  Full control,Modify,Read & execute,Read, Write by clicking on Allow check boxes.
  1. Click on Apply, this will start updating all the files permission existing in the drive.
  1. Click OK.

 

Steps to Verify the issue resolution:

  1. Restart the .NET4 framework setup again

.NET4 Framework 4 setup -> http://www.microsoft.com/downloads/details.aspx?FamilyID=9cfb2d51-5ff4-4491-b0e5-b386f32c0992&displaylang=en

 

  1. Error Code:  0x00000BC9

 

Steps to identify the issue:

  1. Open the latest Microsoft .NET Framework setup log file in the temp directory
  1. Search for "exit code 3017 (translates to HRESULT = 0xbc9)"   in the log file.

 

Steps to resolve the issue:

  1. Restart the machine.

 

  1. Error Code: 0x80070643

 

  1. [This is applicable if you are running Windows x64 operating system]

 

Check if it's 1719 MSI internal error:

Steps to Identify the issue:

  1. Open the latest installation log file in the temporary directory
  1. Use  Ctrl + F to search for the text "Returning IDOK. INSTALLMESSAGE_ERROR [The Windows Installer Service could not be accessed. This can occur if the Windows Installer is not correctly installed. Contact your support personnel for assistance.]
  1. This may indicate that Windows Installer registry keys may not be correct

Steps to resolve the issue:

  1. Click Windows button and type 'regedit' in search bar.
  1. Click 'regedit' in search results
  1. Navigate to following registry hive:

HKLM\Software\Microsoft\Windows\CurrentVersion\Installer

 Check if following registry keys have correct values:

  •  MsiExecCA32 should end with \Windows\syswow64\msiexec.exe
  • MsiExecCA64 should end with  \Windows\system32\msiexec.exe

Re-run setup program after trying troubleshooting steps. 

 

4.  Error: 1060 (424)

 

 

Steps to identify the issue:

  1. Open the latest Microsoft.NET framework setup log file in temp directory
  1. Search for " exit code 1060 (translates to HRESULT = 0x424)"
  2. Also, confirm that message prior to the error line shows the below message:

"The specified service does not exist as an installed service. ."

 

Steps to resolve the issue:

  1. Install windows update service

Refer

http://windows.microsoft.com/en-ID/windows7/Windows-Update-error-80070424

http://www.techiecorner.com/112/error-number-0x80070424-in-windows-update-solution/

 

 

For Windows 2000, for Windows XP, or for Windows Server 2003

To make sure that the required services are available and are running, follow these steps:

  1. Click Start, click Run, type services.msc, and then click OK.
  1. Double-click Background Intelligent Transfer Service.
  1. If the Startup status shows "Stopped," click Start, and then click OK.
  2. Double-click Automatic Updates.
  1. If the Startup status shows "Stopped," click Start, and then click OK.
  1. Double-click Workstation.
  2. If the Startup status shows "Stopped," click Start, and then click OK.
  1. Close the Services dialog box and then try to install updates again.

 

Notes

  • If the Background Intelligent Transfer Service does not appear in the list of services, click the following link to view the KB article on the Microsoft Web site and download the update:
    923845  An update package for Background Intelligent Transfer Service (BITS) is now available for Windows Server 2003 and for Windows XP
  • If the Automatic Update Service does not appear in the list of services, follow the steps that are listed in Method 3.

For Windows Vista, for Windows Server 2008, and for Windows 7

To make sure that the required services are available and are running, follow these steps:

  1. Click Start, type services.msc in the Start Search box, and then click services.msc in the programs list. If you are prompted for an administrator password or for confirmation, type the password or provide confirmation.
  2. Double-click Background Intelligent Transfer Service.
  3. If the Startup status shows "Stopped," click Start, and then click OK.
  1. Double-click Automatic Updates.
  1. If the Startup status shows "Stopped," click Start, and then click OK.
  1. Double-click Workstation.
  2. If the Startup status shows "Stopped," click Start, and then click OK.
  3. Close the Services dialog box and then try to install updates again.

                   <http://support.microsoft.com/kb/968002 has more details>

 

5.  Error: 0x80004002

Steps to identify the issue:

  1. Open the latest Microsoft.NET framework setup log file in temp directory
  1. Search for "exit code 0x80004002"

 Steps to resolve the issue:

        1.       Click Start and type notepad in the Start Search box, and then click notepad in the Programs list.

2.       Copy the following commands, and then paste them into the Notepad window.

REGSVR32 WUPS2.DLL /SREGSVR32 WUPS.DLL /SREGSVR32 WUAUENG.DLL /SREGSVR32 WUAPI.DLL /SREGSVR32 WUCLTUX.DLL /SREGSVR32 WUWEBV.DLL /SREGSVR32 JSCRIPT.DLL /S   REGSVR32 MSXML3.DLL /S1

3.       On the Notepad File menu, click Save As .

4.       .In the File name box, type register.bat , and then click All Files (*.*) in the Save as type box.

5.       Save the register.bat file to the desktop.

6.       Right-click the register.bat file, and then click Run as administrator.

If you are prompted for an administrator password or for confirmation, type the password, or click Continue.

7.       Try to install .NET Framework 4 setup again

If installation still fails with same error code, please follow the steps below:

1.       Download and install the Windows Update Agent

For more information about how to download the latest version of Windows Update Agent, click the following article number to view the article in the Microsoft Knowledge Base: 949104   (http://support.microsoft.com/kb/949104/)

 

 

 

 

 

 

Blocking Error messages:

 1. If you see following message in .NET4 Setup message box - " You must install the 32-bit Windows Imaging Component (WIC) before you run Setup. Please visit the Microsoft Download Center to install WIC, and then rerun Setup."

Resolution: Please visit http://go.microsoft.com/fwlink/?LinkId=162643 and install "wic_x86_enu.exe" file. After installing "wic_x86_enu.exe", rerun .NET Framework 4 setup

 

 

 


Incase you still see setup failure, please post your question with your setup log on the forum -> http://social.msdn.microsoft.com/Forums/en-US/netfxsetup/threads

Regards,

Varun Gupta

 

 

 

 

  • hello i m having

    installation error : 0x800c0005

  • i got error like this plzzzz help

    Exe (J:\65d16372fe68180f3c1d223ba7cd\Windows6.1-KB958488-v6001-x86.msu) failed with 0x3 - The system cannot find the path specified. .

    Final Result: Installation failed with error code: (0x00000003), "The system cannot find the path specified. " (Elapsed time: 0 00:00:56).

  • Bonjour,j'aimerais savoir comment on fait pour télécharger la version 32 bits de Windows.Merci d'avance.

  • When I double-click the download, the gerbil or gremlin that lives under the bridge pops up and scolds me by saying:

    <path>\dotNetFx40_Full_setup.exe is not a valid Win32 application

    This is on a Windows2K machine.

  • Note that .NET Framework 4 is not supported on Windows 2K Server.

  • i hav a prb with this error code 0x000013EC how will i rectify it....pls help me

  • Hi Varun,

    I am unable to install Net_framwork 4.0 on my PC.  It is XP SP3.

    It says

    "Blocking Issues:

    You cannot use this setup program to install the .NET Framework.  For more information, see the <A HREF="go.microsoft.com/fwlink file</A>. "

    I made clean up with cleanup_tool.exe then run:

    cd /d "%ProgramFiles%\Windows Resource Kits\Tools"

    subinacl /subkeyreg HKEY_LOCAL_MACHINE /grant=administrators=f /grant=system=f

    subinacl /subkeyreg HKEY_CURRENT_USER /grant=administrators=f /grant=system=f

    subinacl /subkeyreg HKEY_CLASSES_ROOT /grant=administrators=f /grant=system=f

    subinacl /subdirectories %SystemDrive% /grant=administrators=f /grant=system=f

    subinacl /subdirectories %windir%\*.* /grant=administrators=f /grant=system=f

    secedit /configure /cfg %windir%\inf\defltbase.inf /db defltbase.sdb /verbose

    No success.

    Any idea how to proceed?

    Thanks

    jballa

  • Hello SIr

    i am running an xp sp3 and it says that your system does'nt meet the requirements to run the setup

    it says

    Blocking Issues:

    you cannot use this setup to install.net framework for information view readme file

  • Hello Sir,

    I am running on a Windows 7 Home Premium, 64-bit Operating System.

    My .NET Framework appeared to not be working, so I uninstalled all of it and restarted my computer. Once I had rebooted I attempt to reinstall the .NET Framework 4, and it froze mid-way through instillation. I ran an instillation log and it gives me this message:

    Final Result: Installation failed with error code: (0x00000652), "Another installation is already in progress. Complete that installation before proceeding with this install. " (Elapsed time: 0 00:06:15).

    There is nothing else being installed on my system as far as I am concerned. Can you please give me some guidance on how I can fix this? I cannot download hardly anything without .NET Framework.

  • Can any1 help me? Im at Windows 7 Pro and have another error.

    Final Result: Installation failed with error code: (0x0000371C), "Wystąpił błąd Instalatora podstawowych funkcji interfejsu zarządzania ustawieniami podczas instalacji lub obsługi. " (Elapsed time: 0 00:00:25).

  • You cannot use this setup program to install the .NET Framework

    i get this message when i try to install .net framework 4.can you help me out

  • Hello, I am getting the error 0x80070643 however I have checked my registry and the values are correct. Can you help?

  • Hi. Getting errors:

    Exe (C:\Users\ira\AppData\Local\Temp\Microsoft .NET Framework 4 Setup_4.0.30319\Windows6.1-KB958488-v6001-x64.msu) failed with 0x240006 - (null).

    Exe (E:\4cf95c237f9e22857361c6c5aa\SetupUtility.exe) succeeded.

    Exe Log File: dd_SetupUtility.txt

    MSI (C:\Users\ira\AppData\Local\Temp\Microsoft .NET Framework 4 Setup_4.0.30319\netfx_Core_x64.msi) Installation failed. Msi Log: Microsoft .NET Framework 4 Setup_20111107_183634991-MSI_netfx_Core_x64.msi.txt

    Final Result: Installation failed with error code: (0x80070643), "Fatal error during installation. " (Elapsed time: 0 00:03:39).

    Here is a complete cab file

    skydrive.live.com/redir.aspx

  • hi varun gupta

    I get this error and can not find how to solve:

    OS Version = 6.1.7600, Platform 2

    Description = Windows 7 OS - x64 Ultimate Edition

    CommandLine = C: \ 4426fb8c697e20f319397c0cc3 \ \ Setup.exe / x86 / x64

    Download and Install Using Simultaneous Mechanism

    Operation: Installing

    Package Name = Microsoft. NET Framework 4 Setup

    Package Version = 4.0.30319

    User Experience Data Collection Policy: AlwaysUploaded

    Number of applicable items: 11

    Exe (C: \ 4426fb8c697e20f319397c0cc3 \ SetupUtility.exe) succeeded.

    Log Exe File: dd_SetupUtility.txt

    ServiceControl operation succeeded!

    ServiceControl operation succeeded!

    Exe (C: \ 4426fb8c697e20f319397c0cc3 \ Windows6.1-KB958488-v6001-x64.msu) failed with 0xc8000222 - (null).

    Final Result: Installation failed with error code (0xC8000222) (Elapsed time: 0 00:00:15).

    Thanks for your help.

  • what should i do with the Error Code 0xc8000222

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