How to fix incorrect logon information for Windows XP mode

How to fix incorrect logon information for Windows XP mode

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It is possible to get into a state where Windows XP mode stores the wrong logon information.

There are a couple of ways to hit this problem – but the most common cause is because you have changed your password inside Windows XP.  The result is that when you start Windows XP mode you see the following error message:


After getting this error message you then have to type in your password to logon.  Unfortunately this will not fix itself automatically.  Fortunately it is not too difficult to fix manually.

The core problem is that Windows Virtual PC has a saved copy of your old logon information – and this information needs to be updated.

To do this you will need to:


  1. Stop the virtual machine
  2. Open the settings for the virtual machine
  3. Go to the Logon Credentials page

    You should see a user name on this page:
  4. Click on Delete saved credentials

    This should cause the user name field to be cleared:
  5. Start the virtual machine

    You should be prompted for your logon information:

    Make sure that you check the option to Remember my credentials:

Now your Windows XP mode should logon automatically for you again.


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  • Can you blog about troubleshooting steps to fix if the auto-publish feature doesn't work? On many of my XP Mode computers, auto publish stops working. May it has something to do with WMI?

  • This article is a good place to start:

  • Our VM Logon Credentials comes up with "step 4"...and I do not remember setting up a password. I need help!

  • How do I open the Settings for the Virtual Machine?  Please help, as I've somehow locked myself out of the XP Mode, and I do not want to lose the data.

  • I have the same symptoms you've described however when I go to the credentials, it says NONE so there is nothing to clear. Do you have additional ideas for me.  I would appreciate it.

  • This doesn't work in my case because my virtual XP does not have any saved credentials AND continues to ask for a password, which I never (knowingly) set.  I have tried my Windows 7 password and a blank password - no luck.

    How to escape from this?

  • How are the settings accessed, for newbies, this information is required.

  • Hey, thanks! Saved me some serious frustration there.

  • I am getting this screen and I never added a password or user id name. It is already cleared and says none under the logon credentials. What do you suggest I do?

  • I followe the steps as suggested but I am not able to login with default user name : XPMUser and password: XPMUser

  • Thanks alot! this solved a headache for me!

    Although I cleared the registry [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon] for everything it was still trying to login with my old credentials.

    Which was annoying because everytime you resize the window it asks for login again.

    But this solved it.


    (And for thos who wonder how to access, just type "Virtual" in the start menu, select "Windows Virtual PC". Select Windows XP Mode and on the toolbar click Settings.

  • If you never set up a password to begin with, then what do you do?  I don't know what my password should be, since I never had one.

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