UPDATED POST CLICK HERE  Last Updated: June 04, 2014 

 

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[Disclaimer: This is not an official document regarding Windows Azure Support Structure.]

Last Updated: April 18, 2013 (Revision 2.0)

The following addresses some of the confusion that has been raised after a recent change in technical support for Windows Azure and SQL Database along with any supporting services.

As of January 22nd, 2013, Microsoft Commercial & Technical Services Support implemented a paid support model based on subscription-based model. These changes still allow customers that have existing support benefits through MSNDN, TechNet and MPM to receive support. And of course we support Premier customers. Here is the page that allows you to compare the subscription- based Support Plans. [ Explore Support Plans ]

Windows Azure features and services fall into one of these statuses:

  1. General Availability (GA): Features under this category can be used for production purposes. As features under General Availability is fully supported by Microsoft Paid Support Plans.
  2. Preview: Feature categorized under Preview should be used only for testing and development purposes. These features are not ready for production use. A feature with a Preview Status is typically supported through the Microsoft Communities.

    Note: For More information and for Service Level Agreements: http://www.windowsazure.com/en-us/support/preview-status/

    Terms of Use for Windows Azure Preview Features: http://www.windowsazure.com/en-us/support/legal/preview-terms-of-use/

    "You also acknowledge that the Preview Features are not covered by any Service Level Agreement pertaining to Windows Azure and that the Preview Features are "pre-release" products for purposes of any terms relating to warranties in your agreement to use Windows Azure". [Quoted text has been extracted from Terms of Use for Windows Azure Preview Features]

Private Preview: This status is not very common and you need to provide brief description before you can get access. Current example would be Big Compute.

To see which status a feature falls into please check this page (http://www.windowsazure.com/en-us/pricing/details ). This page is kept up to date as features are released.

Your Windows Azure subscription entitles you to support for Windows Azure Services available within the management portal that are in the General Availability state. You are billed based on resource consumption – even for some features that are in a Preview or Private Preview state. To receive Technical Support, you need to have Support Plan or be entitled to support benefits through some other program.

           

       

Status

Microsoft Paid Support

Forum Support

Mobile Services - http://www.windowsazure.com/en-us/home/features/mobile-services/

Windows Azure Mobile Services

Preview

Not Available

Click Here

       

Web Sites – http://www.windowsazure.com/en-us/home/features/web-sites/

Windows Azure Web Sites

Preview

Not Available

Click Here

       

Windows Azure Virtual Machines (Iaas) - http://www.windowsazure.com/en-us/home/features/virtual-machines/

Virtual Machines for Windows

GA

Available

Click Here

Virtual Machines for Linux

GA

Support Details

Click Here

Virtual Machines for SQL Server

GA

Available

Click Here

Windows Azure Virtual Network

GA

Available

Click Here

       

Cloud Services - http://www.windowsazure.com/en-us/home/features/cloud-services/

VM Role

Discontinued 

Details

       

Worker Role

GA

Available

       

Web Role

GA

Available

     

       

Data Management - http://www.windowsazure.com/en-us/home/features/data-management/

SQL Database (SQL Azure Database)

GA

Available

Click Here

Tables, Blobs, Queues, Drives

GA

Available

Click Here

       

Recovery Services : http://www.windowsazure.com/en-us/home/features/recovery-services/

Windows Azure Backup

Preview

   

Hyper-V Recovery Manager

Preview

   

       

Business Analytics - http://www.windowsazure.com/en-us/home/features/business-analytics/

Business Analytics in Windows Azure Virtual Machines

Preview

Not Available

Click Here

SQL Reporting

GA

Available

Click Here

Data Marketplace

GA

Available

Click Here

Hadoop for Big Data

Preview

Not Available

Click Here

       

Windows Azure HDInsight : http://www.windowsazure.com/en-us/home/features/hdinsight/

HDInsight Service

          Preview    

       

Caching - http://www.windowsazure.com/en-us/home/features/caching/

Content Delivery Network (CDN)

GA

Available

Click Here

Windows Azure Cache Service (Shared Cache)

GA

Available

Click Here

Windows Azure Role Based Caching (Dedicated, Co-located)

GA

Available

Click Here

       

Networking - http://www.windowsazure.com/en-us/home/features/networking/

Windows Azure Virtual Network

GA

Available

Click Here

Windows Azure Connect

Preview

Not Available

Click Here

Windows Azure Traffic Manager

Preview

Not Available

Click Here

       

Identity - http://www.windowsazure.com/en-us/home/features/identity/

Windows Azure Active Directory*

GA

Available

Click Here

Windows Azure AD Access Control Service (ACS)

GA

Available

Click Here

       

Messaging - http://www.windowsazure.com/en-us/home/features/messaging/

Windows Azure Service Bus

GA

Available

Click Here

Queues

     

       

Media Services - http://www.windowsazure.com/en-us/home/features/media-services/

Windows Azure Media Services

GA

Available

Click Here

       

Windows Azure Store (in the Azure Management Portal under 'Add Ons')

 Windows Azure Store

Preview

Not Available

Click Here

       

Big Computehttp://www.windowsazure.com/en-us/home/features/big-compute/

       HPC

Preview

       

       

       

       

       

       

       

SQL Data Sync

Preview

Not Available

Click Here

TFS deployment to Windows Azure

Preview

Not Available

Click Here

GIT deployment to Windows Azure

Preview

Not Available

Click Here

Windows Azure Online BackUp

Preview

Not Available

Click Here

  *Few sub features still in preview      

      

Links to all Windows Azure Forums: http://social.msdn.microsoft.com/Forums/en-US/category/windowsazureplatform,azuremarketplace,windowsazureplatformctp

Thanks to Jeff Wilkes, Tim Coffey, Kristin Bardwell, Avkash Chauhan, Narahari Dogiparthi for reviewing this blog post and providing valuable inputs.

(This might not be the complete list of services, I will try to keep this updated)

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Abhishek Anand 
Senior Support Escalation Engineer 
Windows Azure Technical Support