When you purchase a MSDN, TechNet or MPN subscription, you are entitled for submitting technical support incidents. You can use those for creating Windows Azure technical incidents.

Below is the summary of subscription name, levels and technical support incidents you are entitled to with a subscription.

 

MSDN

Subscription Levels

Technical support incidents

MSDN Operating Systems

2

Visual Studio Professional with MSDN

2

Visual Studio Test Professional with MSDN

2

Visual Studio Premium with MSDN

4

Visual Studio Ultimate with MSDN

4

Please visit http://msdn.microsoft.com/en-gb/subscriptions/buy.aspx for updated information.

 

TechNet

Subscription Levels

Technical support incidents

TechNet Standard

-

TechNet Professional

2

TechNet Professional with Media

2

Please visit http://technet.microsoft.com/en-US/subscriptions/dn261809.aspx for updated information.

 

Microsoft Partner Network (MPN)

Please visit https://mspartner.microsoft.com/en/us/Pages/Support/benefits-and-incidents.aspx?Page=IncidentsBenefitsControlJsonP   for updated information.

 

How to open a Technical support request from Portal

Service requests can be created from the Management portal following the below steps:

  1. Log on to https://manage.windowsazure.com/
  2. Click on your account name and then click on Contact Microsoft Support

     3.Click on Microsoft Professional Contract Support (for MSDN, TechNet, MPN subscribers)

    4. Choose the appropriate details under Products, Problem type and Category and click Continue.

      5.If you have not activated your technical support benefit yet then do so using this link http://support.microsoft.com/ActivateSupport     

        

 

How to open a Technical support request outside Portal

If the above procedure doesn't work because you don't have an active subscription you will need to contact general customer support to have them create a support ticket for you. http://support.microsoft.com/gp/customer-service-phone-numbers?wa=wsignin1.0

 

See Also

See Support for MSDN, TechNet or MPN Users and Partners for support FAQ.

See Windows Azure support - How it works and how to receive help for other support options.